Affected Roles: System Owner • System Administrator
Related: Nx Mobile
Version: Nx Mobile 19.6
Why can't I download Nx Mobile from Google Play?
As of August 2019, Google Play has stopped accepting 32-bit applications and are requiring them to be bundled with 64-bit applications. We provide 32-bit and 64-bit applications, but for both to be available on Google Play they must have different build numbers.
As a result of this new requirement, some users might get the following message when accessing our app page on a 32-bit android device: “This item is not compatible with your device.”
For now, only the 64-bit application can be obtained via the Google Play store. If you need the 32-bit version you can download it here and sideload it onto your phone. If you’re going to install apps from outside of the Play Store, make sure you only sideload the application using the download links from this page or those provided to you by the Network Optix support team.
We are working on a permanent solution that will incorporate both 32-bit and 64-bit versions into a single bundle for users to download both versions, 32-bit and 64-bit, natively through the official Google Play Store. You can find more information about Google Play 64-bit support by visiting the Google Developers site.
How to sideload an android application
In order to sideload the Nx Mobile application, please take the following steps:
- Go to the Settings menu
- Go to Apps and Notifications
- Select Advanced
- Allow Special app access
- Download Nx Mobile
- Select Install unknown apps
- Click on the Nx Mobile application
- Enable Allow from this source
Keep in mind that this procedure might vary a bit between devices and Android versions. If needed, you should be able to find more precise sideloading instructions for your phone brand and model on the internet.
Feel free to ask our support team for assistance in case there are any questions regarding this topic.