Raymond Wan
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Recent activity by Raymond Wan-
Cyber Security
AnsweredHi, while we're proposing the NX solution to a global scale customer, their IT department is asking: What is the standard achieved on cyber security by Network Optix? Say ISO /IEC 27001:2022 and/o...
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Cannot load live/playback views from Cloud Web Portal for servers sitting in China
CompletedUsers reported that they couldn't view live and playback from servers where installed in China. User is using Chrome and accessing the web portal from Hong Kong.
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Features are not able to load properly in NX Cloud for servers sitting in China
AnsweredRecently found that we couldn't manage users via NX Cloud web portal, where servers are sitting in China. Additionally, features like "View", "Setting", "Information" & "Monitoring" are also not a...
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Features are not able to load properly in NX Cloud for servers sitting in China
CompletedRecently found that we couldn't manage users via NX Cloud web portal, where servers are sitting in China. Additionally, features like "View", "Setting", "Information" & "Monitoring" are also not a...
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License Lost
CompletedFound that the server is not recording due to the lost of license on 6/10, which the server HW has not been touched during this period of time, and no user actions on changing any settings as well....
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Full Backup on Server
AnsweredRecently we've re-install OS for one of the servers, and just use the standard backup function in NX. After the entire re-installation is done, found that we are not able to do Motion Smart Search...
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NX Cloud access is not working in my office and some of the locations in China
AnsweredEg. We cannot reach https://nx-zh.nxvms.cloud/ from our office, and at the same time both Desktop client & mobile app show my "sites" are "Unreachable". We've tried to contact our ISP to see wheth...