License Lost

Completed

Raymond Wan

October 19, 2021 02:55

Found that the server is not recording due to the lost of license on 6/10, which the server HW has not been touched during this period of time, and no user actions on changing any settings as well.  Please kindly help to investigate.

0

• 

  Anderson Chang

  • Network Optix team

  October 19, 2021 08:19 Edited

  Hi Raymond Wan,

  For investigating the license issue, I have converted this post to our ticket system for you to provide sensitive information.
  Please check your mailbox and help to continue the investigation by reply to the mail sent from our ticket system.
  Thank you. 

  0
• 

  Permanently deleted user

  October 24, 2022 18:17

  Hello, I have the same problem here, I am in charge to support this customer with 16 servers in merge with near 1400 channels. The license sometimes deassociate from some camera or NVR, so always is required to activate license again on those cameras when the license "disappears".

   

  Thanks a lot in advence!!!

  0
• 

  Norman

  • Network Optix team

  October 25, 2022 08:08

  Hi @...,
  
  Could you start a new topic, and take the recommendations in THIS support article into consideration when submitting the topic?
  
  This would help us to understand the system and helps us to investigate the issue.

  0

Post is closed for comments.