Norman

Hi bytesitter,Herwick AG isn't an Authorized Reseller. For a complete overview of our authorized resellers you can visit https://www.networkoptix.com/my/how-to-buy. Below a screenshot for Germany: ...

Hi SecurityDepot,Here is the new file for the Avycon device: LINKCould you please test it and confirm once it is working as expected?Moving forward, you should be able to resolve and manage request...

Hi Today Allow me to respond per number:  The fix, as provided in ticket #50427, will be part of the 6.1.3 release. If the customer uses the current release, they need to use the file with version ...

Hi Today,Please tell me, if you removed the ecs.sqlite, and restarted the Media Server, were you prompted to setup a new System? You can't calibrate the Advanced PTZ option yourself. If the issue r...

Thanks bytesitter,Who is the reseller? All of our Authorized Resellers are equipped to resolve such issue. With kind regards. 

Hi Today,In that case, assuming it isn't a production system, just (re)move the ecs.sqlite Site database file and restart the Media Server application. Then the system will be defaulted, and the re...

Hi David Goncalves Silva,Please check the following support article for the applicable for the process to Activate a license offline. Best regards. 

Hi Today,The files was in the exact same file path as the resource_data.json file used for version 6.0.0.670. However, when you saved the 6.0.0.670 resource_data.json file to that location, it over...

Hi bytesitter,If you contact your Authorized Reseller, they can deactivate the licenses tied to the old HWID, and allow you to activate them on the new HWID. Please assure you share the new HWID wi...

Hi Today,The file is fine. As said, you previously had a file with version 6.1.0.677, so the new file won't be applied, since the version number is lower.  As said, we highly recommend reaching out...