Anderson Chang

Hi Mery,Yes, you can record on the edge server and perform the AI processing on a central server with Nx Witness.However, the actual approach depends on which AI tool or software you would like to ...

Hi Richard,Thank you for waiting patiently, and we apologize for the delay we caused to the release schedule of the plugin you are working on.Our dev team has finished the fix and built a custom pa...

Hi Richard,Thanks for the detailed report with a clear timeline of the processes.This makes it easier for us to understand the issue.Please find the replies to your questions below.1. Is the descri...

Hi Elijah G Webb, Here are the support articles talking about the storage error on Nx Witness: Nx Storage Errors How do I know that my storage drive failed? Generally, if the Nx Server only repor...

Hi Daiki Kato, We are currently conducting thorough testing of the 6.0 version Nx Witness on Ubuntu 24.04, and it is tentatively planned to officially support Ubuntu 24.04 in the next software rele...

Hi kieferdr, Please manually upgrade the Nx Server application by the installer. Theoretically, it is possible to upgrade directly from 4.1.0 to 5.0.0.However, due to the huge release time and vers...

Hi Chu I Chuan, It seems this issue requires further investigation, therefore, we would like to connect remotely to your device. To proceed, I have transferred your request to a support ticket wher...

Hi NJB, Are you referring to receiving desktop notifications from all cloud systems while the desktop client is connected to one of them? We are planning to support this feature, but unfortunately,...

Hi SD, As mentioned in the previous posts, it seems that you are encountering a common issue with Hikvision NVRs.My colleague, Ruslan, has also confirmed that, although this issue is not on our sid...

Hi Glen Hathaway, The .nxdb is the archive index file, the Nx Server creates the file from time to time. You do not need to recover the .nxdb file, just conduct the reindex process, and the Nx Serv...