There are no Audio on backup file on NAS.

Completed

Chu I Chuan

September 20, 2024 11:02

Dear Sir:

We found a site have this problem.

On Feb this year, we upgrade Nx from 4.1 to 5.1.2.

And on 2rd. Sep, we have going to that site for service.

We record video with audio in local PC and backup to local NAS. 

But, we found on NAS file.....no audio.....local PC file have audio.

Please help us to check the problem, it's possible anydesk into that server to check all file on local and NAS. 

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• 

  Anderson Chang

  • Network Optix team

  September 23, 2024 13:57

  Hi Chu I Chuan,

  It seems this issue requires further investigation, therefore, we would like to connect remotely to your device.

  To proceed, I have transferred your request to a support ticket where you can securely share any sensitive information.

  Please continue to track and discuss the issue through email.

  Thank you for your cooperation.

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