Cannot load live/playback views from Cloud Web Portal for servers sitting in China

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    Norman - Nx Support

    Hi Raymond Wan,

    Can you check if all cloud servers are OPEN with the Python3 script in the bottom of THIS article and share the results?

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    Raymond Wan

    Last login: Tue Nov 22 15:12:55 on ttys000

     

    The default interactive shell is now zsh.

    To update your account to use zsh, please run `chsh -s /bin/zsh`.

    For more details, please visit https://support.apple.com/kb/HT208050.

    Raymonds-MacBook-Pro:~ raymondwan$ cd '/Users/raymondwan/Documents/2022 Customers/Goyard/issues/Connection Checklist/' && '/usr/local/bin/python3'  '/Users/raymondwan/Documents/2022 Customers/Goyard/issues/Connection Checklist/nxcloud_passlist_checkup_0.0.3.py'  && echo Exit status: $? && exit 1

    nxvms.com:80 OPEN

    nxvms.com:443 OPEN

    relay.vmsproxy.com:80 OPEN

    relay.vmsproxy.com:443 OPEN

    relay-ny.vmsproxy.com:80 OPEN

    relay-ny.vmsproxy.com:443 OPEN

    relay-ny2.vmsproxy.com:80 OPEN

    relay-ny2.vmsproxy.com:443 OPEN

    relay-la.vmsproxy.com:80 OPEN

    relay-la.vmsproxy.com:443 OPEN

    relay-chi.vmsproxy.com:80 OPEN

    relay-chi.vmsproxy.com:443 OPEN

    relay-mia.vmsproxy.com:80 OPEN

    relay-mia.vmsproxy.com:443 OPEN

    relay-dal.vmsproxy.com:80 OPEN

    relay-dal.vmsproxy.com:443 OPEN

    relay-fr.vmsproxy.com:80 OPEN

    relay-fr.vmsproxy.com:443 OPEN

    relay-ams.vmsproxy.com:80 OPEN

    relay-ams.vmsproxy.com:443 OPEN

    relay-sy.vmsproxy.com:80 OPEN

    relay-sy.vmsproxy.com:443 OPEN

    cn-north-1.relay.vmsproxy.cn:80 OPEN

    cn-north-1.relay.vmsproxy.cn:443 OPEN

    relay-si.vmsproxy.com:80 OPEN

    relay-si.vmsproxy.com:443 OPEN

    licensing.networkoptix.com:80 OPEN

    licensing.networkoptix.com:443 OPEN

    licensing.vmsproxy.com:80 OPEN

    licensing.vmsproxy.com:443 OPEN

    updates.networkoptix.com:80 OPEN

    updates.networkoptix.com:443 OPEN

    updates.vmsproxy.com:80 OPEN

    updates.vmsproxy.com:443 OPEN

    beta.networkoptix.com:80 OPEN

    beta.networkoptix.com:443 OPEN

    beta.vmsproxy.com:80 OPEN

    beta.vmsproxy.com:443 OPEN

    stats.networkoptix.com:80 OPEN

    stats.networkoptix.com:443 OPEN

    stats2.networkoptix.com:80 OPEN

    stats2.networkoptix.com:443 OPEN

    stats.vmsproxy.com:80 OPEN

    stats.vmsproxy.com:443 OPEN

    stats2.vmsproxy.com:80 OPEN

    stats2.vmsproxy.com:443 OPEN

    tools.vmsproxy.com:80 OPEN

    tools.vmsproxy.com:443 OPEN

    tools-eu.vmsproxy.com:80 OPEN

    tools-eu.vmsproxy.com:443 OPEN

    us-east-1.mediator.vmsproxy.com:80 OPEN

    us-east-1.mediator.vmsproxy.com:443 OPEN

    us-west-1.mediator.vmsproxy.com:80 OPEN

    us-west-1.mediator.vmsproxy.com:443 OPEN

    ap-southeast-2.mediator.vmsproxy.com:80 OPEN

    ap-southeast-2.mediator.vmsproxy.com:443 OPEN

    eu-central-1.mediator.vmsproxy.com:80 OPEN

    eu-central-1.mediator.vmsproxy.com:443 OPEN

    time.rfc868server.com:37 OPEN

    us-west.rfc868server.com:37 OPEN

    frankfurt.rfc868server.com:37 OPEN

    singapore.rfc868server.com:37 OPEN

    mediator.vmsproxy.com:3345 OPEN

    Exit status: 0

    logout

     

    Saving session...

    ...copying shared history...

    ...saving history...truncating history files...

    ...completed.

    Deleting expired sessions...35 completed.

     

    [Process completed]

     

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  • Avatar
    Raymond Wan

    My desktop client works fine via NX Cloud connection with servers, but not in web portal for live/playback.

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    Norman - Nx Support

    Hi Raymond Wan,

    Would it be possible to share the cloud ID and add nx.verify@gmail.com to the system as an administrator?

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    Raymond Wan

    Hi Norman,

    Cloud ID: 88ae043d-72d2-44fd-a091-36f2b443ee57 and your login is added as administrator.

    Since I've replicated the issue with my office system, please kindly try to investigate.  Thanks.

     

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    Norman - Nx Support

    Hi Raymond Wan,

    I've investigated the issue and shared the result with our cloud team.
    I'll let you know as soon as I know more.

    JIRA-CLOUD-9844

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    Norman - Nx Support

    Hi Raymond Wan,

    Can you confirm the issue was resolved?

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    Norman - Nx Support

    Hi Raymond Wan,

    Did you receive my message?

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  • Avatar
    Raymond Wan

    Hi Norman,

    Still having the same issue that browser cannot view/playback video via cloud.

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    Norman - Nx Support

    Thank you for the provided information, Raymond Wan,

    It seems like the issue will require further investigation, as a result, we would like to connect remotely to your device with the reported issue in order to look into the problem as soon as possible.

    Could you add nx.verify@gmail.com to the system as a cloud user with administrator user rights?

    Thank you.

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    Norman - Nx Support

    Hi Raymond Wan,

    Kind reminder.

    Please let us know once you added the provided account and tell us the name of the system for further investigations.

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  • Avatar
    Raymond Wan

    Hi Norman,

    Just verified by customer that issue is resolved now, which we're able to live view/playback from NX Cloud web portal.  Thanks.

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    Norman - Nx Support

    Thanks Raymond Wan.

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