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Cannot load live/playback views from Cloud Web Portal for servers sitting in China

Completed
Raymond Wan

Users reported that they couldn't view live and playback from servers where installed in China.  User is using Chrome and accessing the web portal from Hong Kong.

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Comments

13 comments

Date Votes
  • Norman
    • Network Optix team
    Edited

    Hi Raymond Wan,

    Can you check if all cloud servers are OPEN with the Python3 script in the bottom of THIS article and share the results?

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  • Raymond Wan

    Last login: Tue Nov 22 15:12:55 on ttys000

     

    The default interactive shell is now zsh.

    To update your account to use zsh, please run `chsh -s /bin/zsh`.

    For more details, please visit https://support.apple.com/kb/HT208050.

    Raymonds-MacBook-Pro:~ raymondwan$ cd '/Users/raymondwan/Documents/2022 Customers/Goyard/issues/Connection Checklist/' && '/usr/local/bin/python3'  '/Users/raymondwan/Documents/2022 Customers/Goyard/issues/Connection Checklist/nxcloud_passlist_checkup_0.0.3.py'  && echo Exit status: $? && exit 1

    nxvms.com:80 OPEN

    nxvms.com:443 OPEN

    relay.vmsproxy.com:80 OPEN

    relay.vmsproxy.com:443 OPEN

    relay-ny.vmsproxy.com:80 OPEN

    relay-ny.vmsproxy.com:443 OPEN

    relay-ny2.vmsproxy.com:80 OPEN

    relay-ny2.vmsproxy.com:443 OPEN

    relay-la.vmsproxy.com:80 OPEN

    relay-la.vmsproxy.com:443 OPEN

    relay-chi.vmsproxy.com:80 OPEN

    relay-chi.vmsproxy.com:443 OPEN

    relay-mia.vmsproxy.com:80 OPEN

    relay-mia.vmsproxy.com:443 OPEN

    relay-dal.vmsproxy.com:80 OPEN

    relay-dal.vmsproxy.com:443 OPEN

    relay-fr.vmsproxy.com:80 OPEN

    relay-fr.vmsproxy.com:443 OPEN

    relay-ams.vmsproxy.com:80 OPEN

    relay-ams.vmsproxy.com:443 OPEN

    relay-sy.vmsproxy.com:80 OPEN

    relay-sy.vmsproxy.com:443 OPEN

    cn-north-1.relay.vmsproxy.cn:80 OPEN

    cn-north-1.relay.vmsproxy.cn:443 OPEN

    relay-si.vmsproxy.com:80 OPEN

    relay-si.vmsproxy.com:443 OPEN

    licensing.networkoptix.com:80 OPEN

    licensing.networkoptix.com:443 OPEN

    licensing.vmsproxy.com:80 OPEN

    licensing.vmsproxy.com:443 OPEN

    updates.networkoptix.com:80 OPEN

    updates.networkoptix.com:443 OPEN

    updates.vmsproxy.com:80 OPEN

    updates.vmsproxy.com:443 OPEN

    beta.networkoptix.com:80 OPEN

    beta.networkoptix.com:443 OPEN

    beta.vmsproxy.com:80 OPEN

    beta.vmsproxy.com:443 OPEN

    stats.networkoptix.com:80 OPEN

    stats.networkoptix.com:443 OPEN

    stats2.networkoptix.com:80 OPEN

    stats2.networkoptix.com:443 OPEN

    stats.vmsproxy.com:80 OPEN

    stats.vmsproxy.com:443 OPEN

    stats2.vmsproxy.com:80 OPEN

    stats2.vmsproxy.com:443 OPEN

    tools.vmsproxy.com:80 OPEN

    tools.vmsproxy.com:443 OPEN

    tools-eu.vmsproxy.com:80 OPEN

    tools-eu.vmsproxy.com:443 OPEN

    us-east-1.mediator.vmsproxy.com:80 OPEN

    us-east-1.mediator.vmsproxy.com:443 OPEN

    us-west-1.mediator.vmsproxy.com:80 OPEN

    us-west-1.mediator.vmsproxy.com:443 OPEN

    ap-southeast-2.mediator.vmsproxy.com:80 OPEN

    ap-southeast-2.mediator.vmsproxy.com:443 OPEN

    eu-central-1.mediator.vmsproxy.com:80 OPEN

    eu-central-1.mediator.vmsproxy.com:443 OPEN

    time.rfc868server.com:37 OPEN

    us-west.rfc868server.com:37 OPEN

    frankfurt.rfc868server.com:37 OPEN

    singapore.rfc868server.com:37 OPEN

    mediator.vmsproxy.com:3345 OPEN

    Exit status: 0

    logout

     

    Saving session...

    ...copying shared history...

    ...saving history...truncating history files...

    ...completed.

    Deleting expired sessions...35 completed.

     

    [Process completed]

     

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  • Raymond Wan

    My desktop client works fine via NX Cloud connection with servers, but not in web portal for live/playback.

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  • Norman
    • Network Optix team

    Hi Raymond Wan,

    Would it be possible to share the cloud ID and add nx.verify@gmail.com to the system as an administrator?

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  • Raymond Wan

    Hi Norman,

    Cloud ID: 88ae043d-72d2-44fd-a091-36f2b443ee57 and your login is added as administrator.

    Since I've replicated the issue with my office system, please kindly try to investigate.  Thanks.

     

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  • Norman
    • Network Optix team

    Hi Raymond Wan,

    I've investigated the issue and shared the result with our cloud team.
    I'll let you know as soon as I know more.

    JIRA-CLOUD-9844

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  • Norman
    • Network Optix team

    Hi Raymond Wan,

    Can you confirm the issue was resolved?

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  • Norman
    • Network Optix team

    Hi Raymond Wan,

    Did you receive my message?

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  • Raymond Wan

    Hi Norman,

    Still having the same issue that browser cannot view/playback video via cloud.

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  • Norman
    • Network Optix team

    Thank you for the provided information, Raymond Wan,

    It seems like the issue will require further investigation, as a result, we would like to connect remotely to your device with the reported issue in order to look into the problem as soon as possible.

    Could you add nx.verify@gmail.com to the system as a cloud user with administrator user rights?

    Thank you.

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  • Norman
    • Network Optix team

    Hi Raymond Wan,

    Kind reminder.

    Please let us know once you added the provided account and tell us the name of the system for further investigations.

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  • Raymond Wan

    Hi Norman,

    Just verified by customer that issue is resolved now, which we're able to live view/playback from NX Cloud web portal.  Thanks.

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  • Norman
    • Network Optix team

    Thanks Raymond Wan.

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