Michael Palmer

David Barish Hi, I just sent you a quick reply on your support ticket that you sent us yesterday, but I wanted to post here as well for a more public update. The issue that was causing emails to no...

Mr Glenn Purcell Thank you for the additional information. The usual implementation that we see is that the NVR device is added within the client and the cameras are accessible that way. However, i...

Mr Glenn Purcell Would it be possible for you to provide additional context to us regarding the request? The VMS ingests RTSP/ONVIF streams in, it doesn't directly within the client provide an addi...

Glen, Can you confirm for us if this is a cloud system or a local system you setup and provided? If it were a cloud system, then removing the access to their cloud accounts should remove it from th...

stephen Cannons Thank you for your post, as it appears that we will need to a deeper investigation into this item we will be converting it to a support ticket. A member of our support team will rea...

cgjeon 1) Yes, you understand that correctly. 2) This is a scenario that in and of itself should be rare. Usually the only situation that would result in a drive space inexplicably using less than ...

Thank you for your questions. You are largely correct in your assessment, however I think it could be easier to understand broken up like this: * It's better to think of it as the "auto" settings a...

Steve, This usually would indicate a hardware limitation. This could be because of too many other read/write actions impacting the ability for the VMS to write recorded data as well. It could also...

Aaron, Compatibility mode occurs when the client you’re using is too old/out of date to be used for the current server version. For example: 5.1.x upgrades to 6.0.x would run into this as the 5.1....

Simone Bova Can you confirm if the Nx Media Server service itself is disabled? If not, then that would likely be why it's starting. It sounds like you may have disabled it as a startup program but ...