Norman

Hikvision analytics are supported via the Hikvision API (ISAPI) so I assume that there is a difference between the firmware of the OEM vs. the original Hikvision camera. I think Hikvision should be...

Hi @...,Thank you for your note. I have fixed that. Your company was only registered with the .com domain, but I added the .fr domain as well, so you should be able to submit a support request from...

Hi Jeff Jones Please keep in mind that the Desktop Client is designed to connect to various versions of the Media Server. Because of this, the Client tracks the specific installation paths for each...

Hi Jeff Jones,Just to make sure I understand correctly, it sounds like you're downloading and installing the packages for the new build directly, rather than running a standard system upgrade.If th...

Hi Jeff Jones,I ran several test updates, both within the 6.0.x releases and upgrading from 6.0.x to 6.1.x, and wasn't able to reproduce the issue on my end.Next time, when updting, could you pleas...

Hi Oliver Grimwood,While other community members might have helpful insights to share, contacting QNAP directly is likely your best route for resolving this issue quickly.With kind regards. 

Hi @...,Please contact your authorized reseller, and ask them for a fix. They will need a screenshot or the output of the API request as explained in THIS support article. They will escalate the re...

Hi Richard,Typically for regular Analytics Events, the metadata that is shared upfront by the plugin is limited, and in case of an Intrusion Detection event, you won't know if it is a person, a cat...

Hi Claudius,I just tested this on my end using an Axis P3278-LVE camera and wasn't able to reproduce the issue.Could the bitrates have been configured directly via the REST API? If set outside the ...

Hi Mark Edwards,I'm not super familiar with the details of these plugins, but I noticed a quick typo in the request you shared: http://192.168.4.66:80/LAPI/V1.0/Channels/0/Smart/SmartRule/Introsion...