Norman

Hi Darren Watts,We can certainly accommodate a 12-camera trial for you instead of the standard 4-camera limit.Since our US Nx Witness resellers exclusively offer the Enterprise Subscription version...

Hi Martins Kambaris,If you're actually using the latest version, version 6.1.2, we highly recommend reaching out to your Authorized Reseller as soon as possible.They are best equipped to investigat...

Hi Energokub, LLC,Currently, you cannot configure the VMS to achieve this. Only on the network level, you might be able to configure this, depending on the firewall applications that are used. I mo...

Hi Jeff Jones Please keep in mind that the Desktop Client is designed to connect to various versions of the Media Server. Because of this, the Client tracks the specific installation paths for each...

Hi Jeff Jones,Just to make sure I understand correctly, it sounds like you're downloading and installing the packages for the new build directly, rather than running a standard system upgrade.If th...

Hi Jeff Jones,I ran several test updates, both within the 6.0.x releases and upgrading from 6.0.x to 6.1.x, and wasn't able to reproduce the issue on my end.Next time, when updting, could you pleas...

Hi Oliver Grimwood,While other community members might have helpful insights to share, contacting QNAP directly is likely your best route for resolving this issue quickly.With kind regards. 

Hi Richard,Typically for regular Analytics Events, the metadata that is shared upfront by the plugin is limited, and in case of an Intrusion Detection event, you won't know if it is a person, a cat...

Hi Claudius,I just tested this on my end using an Axis P3278-LVE camera and wasn't able to reproduce the issue.Could the bitrates have been configured directly via the REST API? If set outside the ...

Hi Mark Edwards,I'm not super familiar with the details of these plugins, but I noticed a quick typo in the request you shared: http://192.168.4.66:80/LAPI/V1.0/Channels/0/Smart/SmartRule/Introsion...