What is the problem? 

If you encounter an issue where the Mediaserver and/or Desktop Client application abruptly terminates upon launching, we recommend examining the issue with the Windows Event Viewer.  Most likely, you'll see an entry indicating that the application was terminated by the Operating System due to a libeay32.dll issue.

The libeay32.dll file is a dynamic library that is a vital component of OpenSSL, an open-source application utilized for establishing secure SSL/TLS connections. This library plays a significant role in facilitating secure communication between the Server and Desktop Client applications.

How to solve this problem?

You'll need to replace your libeay32.dll file.

1. Download the latest OpenGL emulation library. By default, you download the MSVC package.
2. Extract the archive to a folder.
3. Copy the libeay32.dll file from the extracted folder.
4. Replace the existing libeay.dll file with the newly downloaded libeay32.dll file. If you have ever updated, the libeay32.dll should be put to every copy of Desktop Client that is currently installed, and you still use.
    
   • Desktop Client, default location 

     C:\Program Files\{{companyName}}\{{productName}}\Client\<Version_Number>\libeay32.dll

   • Desktop Client compatibility mode installations (installed after any update) 

     C:\Users\<USERNAME>\AppData\Local\{{companyName}}\client\default\<Version_Number>\libeay32.dll

   • Server, default location 

     C:\Program Files\{{companyName}}\{{productName}}\MediaServer\libeay32.dll

5. Start the Mediaserver and/or Desktop Client application.