Norman

Hi Edward Dickey,While I am not in a position to make specific recommendations about brands/models, it is worth checking whether forcing UDP for the RTP transport helps resolve the packet drops. By...

Hi Mike,I recommend reaching out to VCA directly. The time zone value displayed in the VMS is pulled straight from the operating system of the host device, which in this instance, is the VCA Edge c...

Hi Nathan Blaney,By default, the following values can be used for the Text Overlay:  {device.type} {device.mac} {device.name} {device.ip} {device.logicalId} {event.type} {event.source} {event.capti...

Hi Raymond Wan,Thank you for reaching out.Because you are currently using an older version of our software, it is no longer supported. Please note the following release notes for version 6.0.5.4129...

Hi Adrian Bolzan,You can manually add all users to each independent system. However, if manual entry becomes too tedious, you can streamline and automate the process using the REST API (POST /rest/...

Thank you for your feedback Forest.

Hi Calvin Chiang,To give a bit of background, older software versions used a native integration for Arecont devices. Starting around version 6.0.x, we transitioned to relying on ONVIF. This change ...

Hi Luis Olarte,If the data exists, and is located in the right folders, reindexing should make the data available again. Best regards. 

Thank you Francisco Eugenio, I'm glad to hear the private patch resolved the issue! Because this is a private patch, the popup notification will still appear for now. However, once our 6.1.4 update...

Hi Neil Kerkham,The model is listed on our Supported Devices List: Hikvision DS-2CD2346G2P-ISU/SLBest regards,