Norman

Hi Simon Faulkner,To troubleshoot this issue, could you confirm whether these users are connected locally or via the cloud, and if they remain red continuously or if Soft Triggers are accessible pe...

Hi Dan Platts,Which version are you using? In 6.1.2.42921, you should be able to search and utilize the metadata.  Also, please note, that some attributes only can been seen, and filtered on via th...

Hi Julien,There is no such shortcut and you do not need a Video Wall license. Typically people use the search function (Ctrl+F) and start typing the camera name to get the desired device(s) listed....

Hi Gerrald Beute, Since the VMS logs aren't showing anything, it's very likely this action originated from the cameras. Did you take a look at the camera logs to see if anything was captured there?...

Hi Gaurav Joshi,This the most recent color scheme for the timeline, and expected. 

Hi Swimmer90, We don't have any immediate or set timelines for ending Cloud support, and dropping support for v6.0.x isn't currently under discussion. For context, we only recently ended support fo...

Hi Adam Anderson, Thanks so much for sharing this! Have you submitted your application to our Integration Store yet?If you haven't had a chance to do that yet, check out THIS article for a quick gu...

Hi josh robinson,Currently we support up to 64 devices per layout, and you could increase the number through the local settings, but you might encounter issues, and we don't recommend to change thi...

Hi Adam Anderson,A Media Server without mail server settings cannot email. Are you sure you removed everything? Moreover, if you want to keep the ability of letting the Media Server send an email, ...

Hi James,Thank you for reaching out to us. Unfortunately, we do not currently support PSIA. Because industry adoption of the PSIA standard remains quite low, we do not have plans to implement this ...