Soft Button

Answered

Simon Faulkner

April 14, 2026 10:23

We have a soft button setup to open a gate with a relay on a camera

It works fine most of the time but for some users it goes red when they hover over it and it won't work

Any ideas why it goes red?

TIA

Simon

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  Edward Dickey

  May 28, 2026 20:20

  I have a similar button on a Hanwha intercom on NX. It never goes red. 

  Might want to check in the event rule (if it is running by an event rule) if those users which have it going red are included in the user types which have this rule enabled. Perhaps they don't have permission. 

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  Norman

  • Network Optix team

  July 20, 2026 10:38

  Hi Simon Faulkner,

  To troubleshoot this issue, could you confirm whether these users are connected locally or via the cloud, and if they remain red continuously or if Soft Triggers are accessible periodically?

  For a detailed investigation, we recommend reproducing the issue while capturing DEBUG logs from the Desktop client. Once captured, please send these logs to your Nx Reseller for further analysis.

  Best regards. 

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