Norman

Hi mutou takafumi,If you set the device to DHCP or give it another IP address, and allow the System to auto-discover the device or even do it manually, it will be discovered as a unique device, eac...

Hi johns,Please check THIS knowledge base article, which explain the steps to take. Best regards. 

Hi Chaitanya Mokkapati,Please check the Services tab in the Site Administration menu. I assume you don't have any Services assigned to this Site. It should look like this: IF you don't have any Ser...

Hi mutou takafumi,In case you used the Camera Replacement feature, and at a later stage return the replaced camera, you need to undo the replacement. Please check THIS Support Article for the optio...

Hi Kremer,The private patch (version 6.1.4.43333) will be officially released soon, with publication planned for next month.While version 6.1.4 seems to function smoothly on Ubuntu 26.04 LTS, offic...

Hi mark.fratto,Given your setup of roughly 167 cameras per server (837 cameras across 5 servers) and the fact that reducing camera density partially resolved the issue, your system may be approachi...

Hi Kremer, Mdgroot, Jose Janampa, and Alexander Eggermont,The issue is known, and is resolved in the following private patch: 6.1.4.43333With kind regards.

Hi Edward Dickey,I tested our setup and verified that we are using the G.711 codec for these TID600R devices.Currently, I am connecting from Europe to the devices located in the US and am not exper...

Hi Andy Haigh,The codec can be changed in the Desktop Client, via the Camera Settings menu, tab Advanced. If in ODM, H.265 isn't available, it won't be available in the VMS, and I'd check if newer ...

Hi Garry Kenneth Frazer,If the WAN changed, perhaps the firewall also changed, so I would run the Cloud Service Checker Script to check if the Desktop Client and the Media Server can reach the Clou...