Issues with client software connecting between sites using cloud login after wan upgrade

Answered

Garry Kenneth Frazer

September 16, 2026 07:26

nx client software was working great with cloud and direct (local) login between sites with old wan, after new wan was installed can no longer connect between sites using client software with cloud log in and gives the notice “Failed to connect to server, connection to this server couldn't try again later” but still works with local log in, also works with cloud user using web browser. have tried wire shark and can't see any reason why cloud log in will not work. 

 

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  Norman

  • Network Optix team

  September 16, 2026 07:38

  Hi Garry Kenneth Frazer,

  If the WAN changed, perhaps the firewall also changed, so I would run the Cloud Service Checker Script to check if the Desktop Client and the Media Server can reach the Cloud Services. 

  Please check THIS support article for more information and a link to the script. 

  Best regards.

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  Garry Kenneth Frazer

  September 16, 2026 11:07

  Thank you I will check tomorrow, the funny bit is I can connect to the servers on each site with pc’s using nx client with cloud account on the local LAN within each site, it's only when I try to connect between sites the cloud account fails.

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