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How the Supported IP Video Devices list is populated

Nx Support
Updated
The Supported IP Video Devices (IPVD) list shows which cameras and video devices work with the VMS and outlines the capabilities each model supports. You can view the list on the web or in the Cloud application. 
 
This guide explains how the system builds the list, what criteria a device must meet, and how you can get a new model listed faster.
Note: Always verify critical features directly with your device vendor. Some devices may auto-report support for features they do not actually support, such as I/O ports or two-way audio.

How the list is populated

The list reflects real-world installations rather than vendor datasheets:
  1. Systems report device data. Systems with anonymous usage statistics enabled collect device capabilities through API calls and securely transmit periodic reports. These reports include vendor and model names, firmware versions, active video streams, and supported features. Systems that turn off statistics sharing send no data.
  2. The backend combines the reports. The backend evaluates reports across each vendor and model to determine standard device capabilities.
  3. The team reviews the model. The team reviews and verifies every new model before publishing.
  4. The model appears on the list. Approved models publish directly to the IPVD list. The Cloud application updates to display them within 24 hours.
Because data relies on system reports, a new model appears only after enough independent systems report it.
 

Prerequisites

To qualify a model for listing, ensure you have the following:
  • Three independent VMS Systems, each with a unique hardware ID (HWID).
  • Three separate devices of the identical model, each with a unique device ID.
  • Anonymous usage statistics enabled on all three Systems.
  • Network access that allows outbound traffic from the Servers. Review the firewall passlist in Allowing Nx Cloud traffic through a firewall.
Your devices must also meet these requirements, or the system ignores the reports:
  • Unique vendor and model names: Devices using generic names, such as General, IPC, Onvif, or Camera, are rejected because multiple manufacturers use them.
  • Added by discovery or IP address: Devices added as generic RTSP or HTTP stream URLs do not report vendor, model, or capability metadata and cannot be listed.
  • Active video stream: The Server reports codecs, streams, and resolutions only while receiving video. Devices without video, such as I/O modules, speakers, and door controllers, are exempt from this requirement and can be listed without streaming.

Add a camera to the IPVD list

Follow these steps to set up your devices and trigger the reporting process manually.
 

Step 1: Set up the devices and systems

  1. Connect one device to each of the three Systems. Do not connect the same physical device to multiple Systems; each System must report a unique device ID.
  2. Confirm that all three devices are actively streaming video.
  3. Make sure all features you want listed work consistently on all three devices:
    • Video codec and resolution: Configure both the primary and secondary streams to the codecs and highest resolutions you want displayed.
    • PTZ: Create PTZ presets and assign hotkeys in the Desktop Client. PTZ cameras without saved presets might be listed without PTZ support.
    • Fisheye: Enable dewarping in Camera Settings.
    • I/O ports: Configure and verify input and output ports.
    • Audio and two-way audio: Confirm audio input and output function properly in the Desktop Client.
    • Analytics: If the camera includes built-in analytics, confirm that the event types appear inside the VMS.
  4. Remove any firewall rules that block outbound traffic from the Servers.

Step 2: Enable anonymous usage statistics

Enable reporting on all three Systems:
  1. Open the Desktop Client and go to System Administration.
  2. Select the General tab.
  3. Select Send anonymous usage and crash statistics to software developers.
  4. Click Apply.

Step 3: Trigger the report immediately (optional)

Systems automatically send reports on a regular schedule. To bypass the waiting period, send an HTTP POST request to each System as an administrator.
 
Replace <server_ip> and <server_port> with your Server's IP address and port (default is 7001):
 
POST https://<server_ip>:<server_port>/ec2/triggerStatisticsReport

What to expect

  • The team reviews and processes all newly reported devices for approval, which can take up to two weeks.

  • Once approved and published to the IPVD list, the entry displays the vendor, model name, supported capabilities, firmware versions seen, and the total count of reported devices.

  • Allow up to 24 additional hours after publication for new entries to appear in the Cloud application.

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