The Video Management System (VMS) supports multiple Linux-based target architectures. However, technical support availability varies depending on the platform:

• Intel/AMD x64 Architecture: Intended for standard PCs. The support team provides full technical support for this configuration in combination with a supported Operating System. 

• ARM Architectures (32-bit & 64-bit): Due to the vast diversity of ARM-based devices, hardware, and operating system combinations, we cannot provide universal technical support for these platforms.

To clarify boundaries and expectations, the specific guidelines and limitations outlined in this document are strictly in effect for all ARM-based deployments.

Supported ARM platforms

The support team provides troubleshooting assistance only for the following tested device and operating system combinations:

• Raspberry Pi 4: Raspberry Pi OS 11 and 12 (32-bit)

• Raspberry Pi 5: Raspberry Pi OS 12 and 13 (64-bit)

• NVIDIA Jetson Nano: JetPack 5.1.1-b56 (64-bit)

• NVIDIA Xavier Nano: JetPack 5.1.1-b56 (64-bit)

• NVIDIA Tx2 Nano: JetPack 5.1.1-b56 (64-bit)

Support for other ARM devices

If you encounter an issue on an unlisted ARM platform use the following process to proceed:

1. Reproduce the issue on one of the officially supported platforms listed above.

2. Submit a support request using only the logs and data collected from that supported platform.

To help us investigate efficiently, the support team requires that all reported issues are reproducible on an officially supported platform. If an issue is unique to an unlisted device and/or operating system, it falls outside our current scope of support.

Version compatibility and updates

Keep the following conditions in mind when planning system updates:

• Future VMS releases: We try to maintain backward compatibility, but we cannot guarantee that devices working with older VMS versions will work with new releases.

• Open support cases: If you have an open support case for an ARM device, the issue might not be resolved before the next major VMS version release.

• Operating system updates: The list of supported OS versions can change with each VMS release. While we typically align updates with the latest official OS releases for a device, we do not guarantee continued support for older OS versions.

Experimental and unsupported features

The following features are experimental or unsupported on ARM devices:

• VMS Desktop Client: Although client packages might be included in the ARM distribution, the desktop client on ARM is an experimental feature and is not approved for production use. The support team welcomes your feedback and bug reports, but we do not commit to specific resolution timelines or guarantee official support in future releases.

• MIPI CSI camera sensors: Camera sensors connected directly through the Camera Serial Interface (MIPI) are not supported. 

For deployment and setup assistance, see ARM Single Board Computer (SBC) Support & Installation Instructions.

Support for Edge Devices

Support for EDGE applications is always routed through the applicable camera manufacturer, as they play an essential role in both the development and support process, and possess in-depth knowledge of their own devices. 

Please note that EDGE applications available for Nx Meta, such as those for VIVOTEK and Axis, are offered as Alpha versions only. These builds are provided without official support, are not intended for production environments, and should be used at your own risk, as issues may occur. For a more stable and supported experience with Nx Meta, it is recommended to use officially supported EDGE builds, such as those provided for VCA Technology.