Making sure all Nx Witness processes and resources are running uninterrupted is essential for a trouble-free experience. Unfortunately, some antivirus applications may incorrectly block a process or resource being used by Nx Witness. Follow the instructions below to prevent your antivirus from conflicting with Nx Witness software.

Adding Nx Witness to an Antivirus Exceptions/Exclusions list:

Follow the instructions below to help prevent potential conflict between your antivirus and Nx Witness.

1. Launch your antivirus application and find the setting called Exclusions, Exceptions, or Allow List. This will allow you to choose specific files and folders to be excluded from scans. 
2. Add an exception or exclusion for each of the folder paths below:

• C:\Program Files\Network Optix\

• C:\Users\%USERNAME%\AppData\Local\Network Optix\

• C:\Users\%USERNAME%\Videos\HD Witness Media

• C:\Windows\System32\config\systemprofile\AppData\Local\Network Optix\

• D:\HD Witness Media\

• If your antivirus software also serves as your firewall, see the Firewall Pass List support article to find what domain names to add here.

Note: The HD Witness Media path may vary depending on the storage location you set for video archives.