Gordon Remmington

thanks Norman OK, I get that bit.  On which cameras can I access the analytics directly from the plugin page, as shown on this video?  

Thanks Norman That's helpful, and thanks for the comments on the 4G usage as well.  

Norman. This has now been tested on the server the PTZ function is now showing and operational. Thanks for your help.

Thanks Norman.  Appreciate an update when we can provide a fix to the client.

Thanks Jason.  But just to clarify, the PTZ controls don't appear at all on the Nx client or app.   I can obviously zoom/focus the camera directly from the web page, but I don't have it available i...

I've now realised that if I leave it for a few seconds after double-clicking the icon, it opens a camera playback window in NX witness with the correct camera. This is fine - but however the popup ...

thanks Norman.  OK, as I thought, it looks like we will have to replace the cameras then.

Thanks Norman Due to limited bandwidths the camera is configured manually, which has probably caused the issue.  Avigilon's web interface doesn't appear to let me alter the secondary stream setting...

OK, I'll try that and see what happens.

Norman OK (the 20C-H4A-4MH-360 is actually a multisensor camera) As mentioned above, the issue is also extant on an Avigilon H5L camera (the H5SL range is shown as a supported device on firmware 3....