Acti A418 bullet - no zoom PTZ controls

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Gordon Remmington

• December 15, 2020 16:51

G'day.  

I am using an Acti A418 bullet camera with 2.7-13.5mm zoom.  In adding to NX, all video functions are fine, but no PTZ icon appears in the GUI so I am unable to zoom and focus.  

Single server and client.  Both running NX 4.1.0.31398. 

Camera is running latest firmware, version S2.05.04

The camera is ONVIF certified, and I don't have issues with some other models of Acti camera on NX that we have tested.

I have run ODM, and the full PTZ control appears and is functional.

Is there a way we can force PTZ on the GUI on in NX?  It's a fairly urgent issue to sort to complete commissioning

 

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  Jason K

  • December 16, 2020 07:36

  Hi 
  
  I have a similar issue with an Axis Q6125LE PTZ.
  On adding the camera to the system, PTZ controls are displayed, except for zoom controls.
  This issue is present on both Desktop client and iOS App.
  
  As in your case, camera PTZ is functioning as it should, and zoom control is possible with box targeting. 
  
  Server and client build: 4.1.0.31398, and camera is on latest firmware

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  Gordon Remmington

  • December 16, 2020 07:49

  Thanks Jason.  But just to clarify, the PTZ controls don't appear at all on the Nx client or app.   I can obviously zoom/focus the camera directly from the web page, but I don't have it available in Nx.  

   

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  Norman - Nx Support

  • December 16, 2020 09:27
  • Edited

  Hi Gordon Remmington,

  The Acti team reached out to us for this issue, and we are going to try to resolve it asap with them. 

  Hi Jason K,

  Could you create separate topic, so we can work from there to see if we can resolve the issue you are experiencing? 

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  Jason K

  • December 16, 2020 09:53

  Hi Norman

  Thanks, have done this. 
  Please see post title: PTZ Zoom control UI Element Missing

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  Gordon Remmington

  • December 16, 2020 12:11

  Thanks Norman.  Appreciate an update when we can provide a fix to the client.

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  Norman - Nx Support

  • December 16, 2020 12:23

  Hi Gordon Remmington,

  Please follow the steps as described below:

   

  1. Remove the device from the system.

  2. Stop the mediaserver application and paste the resource_data.json file in the link at the following location:

     For Windows: C:\Program Files\Network Optix\Nx Witness\MediaServer
     For Linux: /opt/networkoptix/mediaserver/bin/

  3. Now start the mediaserver application again.

  4. Add the device again.

   

  To stop and start the media server, please do it as follows:

   

  For Windows: Open the task manager, select tab ‘Services’ find the mediaserver application, right-click and select; Stop or Start

  For Linux: Open the terminal (Ctrl+Alt+T) and enter the following command; sudo service networkoptix-mediaserver stop or sudo service networkoptix-mediaserver start.

   

  After this, the request should be fulfilled. 

  You can download the resource_data.json file HERE. 

  
  Please confirm, and we will add it to a future patch.

   

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  Gordon Remmington

  • December 23, 2020 09:18

  Norman.

  This has now been tested on the server the PTZ function is now showing and operational.

  Thanks for your help.

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  Norman - Nx Support

  • December 23, 2020 10:26

  Thank you Gordon Remmington, 

  I submitted the change to our dev team, so it will be added to the formal patches and release. 

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