Wendy Chuang

Hi P, If you'd like to use pre/post recording, the status "active/inactive" must be included in the generic event.The pre-recording will start when Nx receiving the generic event with "active" stat...

Hello Norbert, I'm not pretty sure about your requirement. Could you describe more detailed with your network topology and what you'd like to achieve? You may refer to the following articles first ...

Hello Tomasz, Each Nx server supports up to 128 streams, you may refer to the article HERE to get more detailed info including the suggestion of hardware spec.  You can also import the footage/vide...

Hi Cary, Looks like the source IPs of all records are the private IP(192.168.1.x and 10.1.33.x). It means there might be some internal devices attempt to access your Nx server without success over ...

Hi Alan, Thanks for getting back to us. Glad to hear that problem has been solved now. :-)

Hello Gerhard, If you want to enlarge one of the cameras, you just need to click on the thumbnail and you'll see the larger picture. If you'd like to change the size of each picture from the viewin...

Hi Gerhard, If the cloud account was:- Connected to the Nx system : The owner of this Nx system(s)- Added to the Nx system : The other roles of this Nx system(s) You will be able to view the Nx sys...

Hi Alan, Just want to confirm before providing the suggestion. What's your version of client and server now? It is expected that Nx client ask for restart if you have different client/server versio...

Hi SHUNSUKE BABA, I could get the same result on my test server. It is likely some descriptions need to be fixed in our document. We have reported to the DEV team for checking it. At the moment, pl...

Hi Sir, I will suggest you to follow the steps as below:1. Upgrade your Nx1 to 4.0(Better to use the same version/build with your new server) and backup the system database from System Administrati...