NX Server updating

Answered

Alan Hares

May 03, 2020 02:19

HI I am running the server on a Qnap NAS in a Docker Container which works perfectly accept when I try to update from the client desktop, the desktop updates but the server does not ?

Any Ideas ?

 

regards

Alan

 

0

• 

  Norman

  • Network Optix team

  May 04, 2020 08:33

  HI Alan,

  I'm not sure, but is the mediaserver application capable of accessing the internet? 

  0
• 

  Alan Hares

  May 04, 2020 21:11

  Yes it is, I guess what I'm asking is should I be able to update the server from the client when the server is running in a Docker Container?

  Or should it done at the command line ?

   

  Thanks :)

  0
• 

  Wendy Chuang

  • Network Optix team

  May 05, 2020 00:17

  Hi Alan,

   

  Surely it should be possible to do in-client upgrade for the server which is running in the docker container.

  That's why we wonder if there's something incorrect with your Internet environment.

  When youstart to upgrade the server, did the server finish the download process?

  Thanks.

  0
• 

  Alan Hares

  May 07, 2020 01:02

  Yes finished the download but not the install

  0
• 

  Wendy Chuang

  • Network Optix team

  May 08, 2020 08:45

  Hi Alan,

  Here's the update instruction for the docker. Could you try again and let me know the result?

  Thanks.

  1. Click the Main Menu "≡". Select System Administration and go to Updates tab.

  2. Click the Update to Specific Build button. Input build number and password and click "Select Build".

  3. Click the Download button.

  4. Once finished click the Install update button.

  5. The install will stay at Installing... for some time and then the Finish Update button will appear.

  6. Click the Finish Update button and then click Yes button.

  7. You will now be at the Reconnecting... dialog.  This will also sit in this state.  Click Cancel. This will close the connection to the server.

  8. Stop your container and start it again

  9. Connect to the container with the Nx Desktop client.

  10. Go to Updates section. You should see an Update successful message.

  11. You may be disconnected again but connecting once more should work and the updates tab should show the new version.

  0
• 

  Alan Hares

  May 24, 2020 22:49

  Thanks Wendy I have tried this about 10 times now and every time I to the last part after restarting the container Nx Client tells me I have to restart in Compatibility mode because the client and server are different versions i.e client is 4.1 and server is still 4.0 so the server is just not updating ?

  0
• 

  Wendy Chuang

  • Network Optix team

  May 25, 2020 00:37

  Hi Alan,

  Just want to confirm before providing the suggestion. What's your version of client and server now?

  It is expected that Nx client ask for restart if you have different client/server version (e.g. 4.0 and 4.1). Please run the same version first and check the build number on Update tab of System Administration.

  0
• 

  Alan Hares

  May 25, 2020 02:40

  Hi Wendy, its ok I have solved the problem, I managed to select version 4.1 from the Docker Container Hub so all working great now,

   

  Thanks :)

  0
• 

  Wendy Chuang

  • Network Optix team

  June 02, 2020 08:43

  Hi Alan,

  Thanks for getting back to us. Glad to hear that problem has been solved now. :-)

  0

Please sign in to leave a comment.