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Wendy Chuang

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Latest activity by Wendy Chuang
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    Wendy Chuang commented,

    Hi Jonathan Lagace, Just checking in to make sure you received our response as it has been a while since we have heard from you. Please let us know if you still need help by responding to this emai...

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    Wendy Chuang commented,

    Hi Bella Garrison and hantsuki, Please follow the details in this article and help to check:1. Be sure your Nx server has been updated to the latest patch 4.1.0.32212.2. You've followed the procedu...

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    Wendy Chuang commented,

    Hi hantsuki, Please follow the steps as below, 1. Update your Nx system to the latest patch (4.1.0.32212).2. Replace the JSON config by following the steps as described below:     a. Remove the dev...

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    Wendy Chuang commented,

    Hi Jonathan Lagace, Please help us to check and clarify your side:For Nx system - 1. Please confirm the systems are not behind a squid HTTP proxy(Consult the IT on-site).2. Please confirm the syste...

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    Wendy Chuang commented,

    Hi Andreas Winkler, As my previous comment: Vivotek made some changes in their stream profiles and therefore we had to update the integration since 4.1. Unfortunately, this change doesn't apply to ...

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    Wendy Chuang commented,

    Hi chris gill, The HTTP/RTSP port forwarding is configured by your network gateway device. Maybe you could contact your network administrator for the query.  Let me know if you are able to open the...

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    Wendy Chuang commented,

    Hi chris gill, Vivotek made some changes in their stream profiles and therefore we had to update the integration. Unfortunately, this change doesn't apply to all cameras, but for the majority it do...

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    Wendy Chuang commented,

    Hi chris gill, Could you list all the models of Vivotek cameras that are having the problem after the upgrade? Please check the completed model name under Camera setting > General page. Thank you.

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    Wendy Chuang commented,

    Hi Marcel van Bergen, The Hikvision analytic event is integrated with Nx by ISAPI instead of ONVIF. Please refer to the details in this article and the note below. Known Hikvision LPR detection not...

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    Wendy Chuang commented,

    Hi maor strolo, It's a known issue that Nx will try to obtain the information of the non-storage drive. Typically it just describes the scanning action and won't cause any problem. Additionally, th...