Wendy Chuang
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Activity overview
Latest activity by Wendy Chuang-
Wendy Chuang commented,
Hi Aaron, Here's the article about the virtual machine environment for your reference. Additionally, could you share the screenshot of the Main Menu > About page? Thank you.
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Wendy Chuang commented,
Hi Michael, The release version (4.1.0.31398) still works on my test server even though adds the allowRemovableStorages value. There's nothing we've changed in the patch build. The main point of yo...
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Wendy Chuang commented,
Hi Michael Carbone, If it's possible, could you help us to verify the case as below: 1. Test with the latest patch In-Client UpgradeBuild Number: 31946Password: 1roj7j 2. Do the clean uninstall by ...
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Wendy Chuang commented,
Hi Adam Dowsley, Thanks. Typically, Nx integrates the AXIS cameras by following their VAPIX API. AXIS should keep its compatibility even though any old services(e.g. VideoLegacy) are not supported,...
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Wendy Chuang commented,
Hi Adam Dowsley, Thanks for getting back to us. It seems like the issue will require further investigation, as a result, we would like to connect remotely to your camera with the reported issue. Wo...
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Wendy Chuang commented,
Hi Michael, May I know which Nx version are you testing now? Thank you.
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Wendy Chuang commented,
Hi Michael, Thanks for your feedback and testing. The allowRemovableStorages is turned off by default. Nx still detects this external storage but the status should be disabled on the storage manage...
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Wendy Chuang commented,
Hi Michael, Please follow the steps in the article but set the value of allowRemovableStorages attribute as 0. The setting will take effect after restarting the Nx service. Then the external storag...
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Wendy Chuang commented,
Hi Yoshi, Please provide more information about your case,1. Which Nx version is installed now?2. Did you turn the option auto-discovery off from System Administration > General page?3. Is this cam...
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Wendy Chuang commented,
Hi Magnus Tangen, Just checking in to make sure you received our response as it has been a while since we have heard from you. We are eager to resolve the issue as soon as possible and the remote i...