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Wendy Chuang

  • Total activity 427
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Activity overview

Latest activity by Wendy Chuang
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    Wendy Chuang commented,

    Hi paul klewais, When you meet the streaming problem with H.265 codec in the future, please try this expert option that forces VMS to request the stream profile with another ONVIF media version.I'l...

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    Wendy Chuang commented,

    Hi paul klewais, Please follow the steps below and let us know if you could get the stream again,a. Right-click on this camera and go to the Camera Setting > Expert page.b. Select the "Use if suppo...

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    Wendy Chuang commented,

    Hi Chris Rodda, Sorry for missing your comment.Please check your mailbox and reply to the mail directly with the requested information.We appreciate your cooperation!

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    Wendy Chuang commented,

    Hi Lital Akulov, Thanks for your update.Glad to hear that problem is solved.I'll mark this post as Answered. Enjoy the software :-)

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    Wendy Chuang commented,

    Hi Chris Rodda, Thanks for sharing your case. We have received several reports from users in Australia about the connectivity problem of the Telstra network. I guess you are using the Android phone...

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    Wendy Chuang commented,

    Hi Lital Akulov, Please allow me to remove your download link of the packet and the public IP address because the community is a public forum. After checking the packet, I assumed that you couldn't...

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    Wendy Chuang commented,

    Hi Lital Akulov, Thanks for reporting the problem.Could you help to verify if you are able to add this Hikivision camera in the latest patch of Nx? We added the fix of the adding problem when you h...

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    Wendy Chuang commented,

    Hi Richard Gibbs, The ticket has been created for your problem.Please check your mailbox and reply to us with the required information.Thank you for your cooperation.

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    Wendy Chuang commented,

    Hi Richard Gibbs, Could you assist us to collect some information for further investigation?If you agreed, I'll create the ticket for you in our system. So that you could reply to us directly with ...

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    Wendy Chuang commented,

    Hello Richard Gibbs, Could you share the ISP details and where it's based?Additionally, could you possibly check - will the connecting problem occurs when you connecting to another 4G ISP(instead o...