Wendy Chuang
- Total activity 600
- Last activity
- Member since
- Following 0 users
- Followed by 1 user
- Votes 1
- Subscriptions 226
Activity overview
Latest activity by Wendy Chuang-
Wendy Chuang commented,
Hi Hank Pronkhorst, I regret to inform you that there's no corresponding package released since v4.1. The last version that Nx could install is the 4.0 version. So it is reasonable that your Nx1 is...
-
Wendy Chuang commented,
Hi Hank Pronkhorst, The behavior is an expected result since we have stopped to support Nx1 for software upgrades(EOL) since v4.1. Thank you.
-
Wendy Chuang commented,
Hi Anders Knutsen, Please help to check if you can get the PTZ function under the ONVIF device manager first. If yes, could you forward the HTTP/RTSP port of the camera to us for further checking? ...
-
Wendy Chuang commented,
Hi Anders Knutsen, The v5.1.1 version has been released this week. Please schedule an upgrade and let us know if your PTZ issue can be resolved. The update information can be found below:https://nx...
-
Wendy Chuang commented,
Hi Calvin Chiang and Greg, The v5.1.1 version has been released this week. Please schedule an upgrade and let us know if your PTZ issue can be resolved. The update information can be found below:ht...
-
Wendy Chuang commented,
Hi Sen Haerens, David Estabrook and Jeff Jones, Our developer was aware of the issue already:- After saving the layout, the SYNC button will get disabled.- After reconnecting to the system, the sav...
-
Wendy Chuang commented,
Hi Duncan Nash, I've created a ticket for you for direct contact. Please reply to the mail with the required info so we can do further troubleshooting steps for you. Thank you.
-
Wendy Chuang commented,
Hi Greg, Thanks for your information. Once you are ready to move on, please let me know.I'll create a ticket for you so the privacy info can be shared over the ticket system. Hi Andres Lycke, Thank...
-
Wendy Chuang commented,
Hi Greg and Andres Lycke, Could you please confirm if you are currently using Nx version 5.1.0.37133? If you are, it's highly likely that you've encountered a known issue within version 5.1. We int...
-
Wendy Chuang commented,
Marked as "answered" since the problem has been discussed and resolved in the ticket system.--- The problem was caused by the incorrect format for the value of \"inputPortId\".You need to add the ...