Wendy Chuang

Hi Oleksandr, Please log in our official website my.networkoptix.com and go to Download > Windows > Paxton plugin installer. The Paxton plugin should be installed on the machine which is installed ...

Hi Kevin, Thanks for your information.  Based on your description, the application will freeze when you open on the 2nd screen. Supposed that the 1st screen is the main display and the display mode...

Hi Flemming, The mobile client will dewarp every frame before displaying it when you enabling the fisheye dewarping. If the calibration is configured perfectly, it will display like default view. T...

Hi Lin, I'll convert your post into the ticket system and wait for further info. Like what Norman said, we hope next time you could submit your post in English to let the Nx engineers(also other me...

Hi Thamanoon, Our APAC Channel Manager will be in touch with you shortly via email. Thank you for the interest in Nx.

Hi Kevin, Does the driver of graphic card is up to date? Could you take the screenshot of "Main Menu > About" page when you launch the Nx client on the main screen? Thank you.

Hi Flemming,  Yes, it seems that the distorted image is not related to the aspect ratio but the ellipticity. So we still get the same result when you use the default aspect ratio. However, it's not...

Hi JUN, It should be the watermark protection to avoid unwanted distribution of video recording. Please disable "Display watermark with username over video" option from System Administration (See t...

Hi Norsalha, I have created the ticket for your problem. Please check your mailbox and provide the required information to us. Thank you.

Hi Chiharu, Could you please provide the following information to us.  1. Model name and firmware version of the Hikvision cameras which encounter this problem 2. When you see "NO SIGNAL" screen, p...