I'd like to start off with, I understand the support concerns around this. But from the end user/integrator side it's also a challenge.
I'll use Dahua as an example here, as it's where I have the most recent experience. Depending on the channel you purchase through you often get cameras with the "General" firmware loaded on them. In that they don't show a "Dahua" logo on them but instead show something else e.g. "IP Camera". They are however 100% Dahua cameras just OEM'd. And infact Dahua often have both firmware versions available directly for you to chose from on their website. They also show different camera vendor information e.g.:
What I'm starting to see now is that some of the vendors are working directly with Dahua to get bugs fixed and in some cases features added to these "General" firmware releases that are not finding their way to the Dahua branded firmware releases. e.g. Some PTZ's get autotracking the camera in the screenshot above getting a number of critical fixes for SmartIR. The issue for me now is that when using cameras like this in NX they don't get detected as Dahua and so you can't use the analytics features. I know there is a temporary way to fix this by overriding the camera vendor, but this gets overwritten periodically. Is there a permanent solution, even if it came with a relevant "This is not officially supported" warning to resolve this?
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