Support for "Generic" or "OEM" camera firmware from the main vendors

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    Ichiro

    Hi Campbell Steven,

    Thanks for your comments and questions.
    We can understand your concern and request, but so far, we don't think this is an issue.
    Since Nx Witness is supporting Dahua which is the original brand, not their OEM brands, so it is the nature that the analytics on the OEM camera can't be used. Thinking while you are using H brand camera, there is no need to put a warning like : it is not a D brand.

    Even though it is an OEM or identical camera, from product point of view, it is different manufacturer still.
    That would be the cost if a customer chooses to use OEM brand instead of the source brand. As it is different brands, the ""This is not officially supported"" is the fact that might not need to intentionally put a notice for that.

    The reasons that we can't always just put the General as Dahua are
    1) General is general. Every manufacturer can use General, so it won't be an identifier.
    2) If Dahua decides to have any change on their products, it is likely won't be applied to OEM ones.
    3) If it is a firmware issue, Dahua might not be fixing the issue for EoL models or OEM models. That would cause back fire to every one.

    As a result, the Analytics support for Dahua OEM brand should be controlled very carefully.
    There are several things needs to be verified and considered. So, the permanent fix could be - 
    1) The user uses real Dahua Brand camera.
    2) While the fix is not working, contact the local distributor and raise the post/ticket for the requests.

    Hope this can explain the idea of the whole case.
    Thanks.

     

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    Campbell Steven

    Hi Ichrio,

    Kind of understand your response, however note that the "General" firmware is shipped by Dahua and is available from their website to download for alot of cameras, it's not just distributed by 3rd parties. So it is official firmware, it just happens that for a range of cameras it's a far more updated firmware with bugs fixed often don't make it into their other "Dahua" firmware.

    Don't really understand your contention with the name of "General" it's not my preferred name either it's far too Generic, but it's the name Dahua have used, neither of us really have a say in that. Ofcourse i'd be expecting that you could use more than just the name "General" to identify/probe a camera to have the analytics features available.

    As for points 2 and 3, I don't really understand what the concern is here. I see point 3 as an upside for the end user if they update the general firmware but not the other firmware to stave off EoL and increase the lifetime of cameras which already see short lifetimes for firmware releases. As for point 2, I've seen the reverse of this so far, the General firmware seems to get more releases and bug fixes than the Dahua branded firmware.

    As for your last points, the cameras I'm using are branded Dahua, have a Dahua logo on the box and printed on the camera and have come from a Dahua distributor with Dahua branded firmware, I've simply loaded the "General" firmware on instead. My enquries thus far is that getting the same fixes that are present in the General firmware also ship in the "Dahua" firmware seems to simply be too difficult for anyone I've contacted to be able to arrange.

     

     

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    Ichiro

    Hi Campbell Steven,

    If the General firmware and Dahua firmware are both available, it is suggested you can use the Dahua branded firmware for you cameras. Regarding your customer that refused to use Dahua firmware (but still download the firmware from Dahua website), unfortunately this would be the cost that they are using an OEM products. 

    The concern for the "General" manufacturer name is simply due to it is not unique.
    If an identifier is not unique, then it would create lots of confusion. If there is someone also using "General" as the manufacturer name, but it is not coming from Dahua, then you would be confusing. This is not a good result for you either.

    In short, as we mentioned in the previous threads, the proper ways would be - 
    1) The user uses real Dahua Brand camera.
    2) While the fix is not working, contact the local distributor and raise the post/ticket for the requests.
    3) If the manufacturer name and model name are unique enough, we can offer you a fix that lasts for awhile and when confirmed to work as intended, we can add it to the source code. 

    With the suggestions above, it would be helping you to keep Dahua firmware in use, also give the flexibility if the "General firmware" is confirmed to work properly. 

    Hope this helps. Thanks.

     

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