Ichiro

Hi,Thanks for the questions, happy to clear this up.The term "plugin" became "integration" as of v6.1.0 (released 1 Dec 2025). Within the SDK, “plugin” is kept only as a fallback for early integrat...

Thanks for your question.What you're looking at is the "response" from the API, but what you're trying to use is the "placeholder" for event parameters. These are two genuinely different things, an...

Hi It may increase the I/O on the system drive (not the recording drive, but the system drive) and take up some extra space for logging. You can use the parameter below to control log retention and...

Hi GarryThanks, is that possible you can provide the debug log of the VMS for us?https://support.networkoptix.com/hc/en-us/articles/236033688-How-to-change-software-logging-level-and-how-to-get-log...

Hi Elan,When you say if we switch the server that makes the requests (i.e., the ip-address),Which IP address you were referring to? The IP of the cloud relay server or the mediaserver IP address?

Hi Garry,Thanks for the detailed write-up. A few clarifications before we can dig in:1.Generic alarm Could you clarify what this refers to? It isn't a term we use in the VMS, so we're not sure whet...

Hi Paul,Could you give us more detail on this specific case: "one server has 'UTC' as the 'timeZoneId', but the 'timeZoneOffsetMs' value is -14400000, which maps to the EST timezone"?How do you rep...

Hi This doesn't look like a client-side problem. The snapshot is normally supplied by the camera as a bestshot, so the camera should always be sending one along with the metadata.If there's no expl...

Hi Lorena Sorry, just found this post has no response yet, do you still have the issue at the moment?

If you switch from RTSP to RTSPS after the camera has already been added, the value won't update on its own. It keeps whatever was recorded when the camera was first added.That field is a record of...