Ichiro

Hi famjak,The behavior you're seeing is expected.First device: It isn't recognized because its vendor name comes through as "General" rather than "Dahua." Nx Witness relies on the vendor name as th...

Hi Arnaud Bastide,Please find the answer below.1.Is there an object type ID, metadata attribute, or rendering hint that causes the NX Nx client to render a bbox as a filled overlay instead of an ou...

After reviewing the log, it is potential due to the repeating DNS resolution failures, which are causing connection issues with the Nx Cloud service endpoints: 2026-06-12 18:05:21.535 2380 VERBOS...

Hi Thanks for your question! At the moment, HiLook isn't natively supported by Nx Witness. You're right that the two are closely related, but they are separate brands — HiLook isn't completed ident...

Hi It looks you may not apply the settings after change. Once you change the bitrate, you need to select (or paint) the blocks. A proper setup might be looking like this: 

Hi Edward,A couple of quick things worth checking on your end:Have you had a chance to look at whether your storage or disk might be close to full? When that happens, it can cause a lot of system i...

Hi Kevin,This is required and can't be bypassed.You are asked to login the Nx Cloud and then share your account token with Nx Map if you would like to use the Nx Map. 

Hi there,Thanks for raising this! I wanted to share a few context that should help explain the behavior you're seeing.Codec / I-frames — Thumbnails can only be generated from full images (I-frames)...

Hi,Thanks for reaching out. Based on the description, this looks like a plugin implementation issue — specifically, the server or plugin appears to stop responding after a certain number of transac...

This issue has been fixed in Nx Witness v6.1.3 (released date TBC, likely 2026/July)