Ichiro

Hi Jason,We recommend you update the system to the coming release (6.1.4 +) to see if you are able to reproduce.

Hi Muhamad Hanif,Thanks for the question. Unfortunately, this isn't something we support at the moment. It's certainly something we'd be interested in having, but we don't have an ETA or a plan for...

Hi Paul,Thanks for the information.Since both of us don't have access to the site and haven't been able to reproduce the issue on our end, our current suggestion would be to update the Mediaserver ...

Hi,Thanks for the questions, happy to clear this up.The term "plugin" became "integration" as of v6.1.0 (released 1 Dec 2025). Within the SDK, “plugin” is kept only as a fallback for early integrat...

Thanks for your question.What you're looking at is the "response" from the API, but what you're trying to use is the "placeholder" for event parameters. These are two genuinely different things, an...

Hi It may increase the I/O on the system drive (not the recording drive, but the system drive) and take up some extra space for logging. You can use the parameter below to control log retention and...

Hi GarryThanks, is that possible you can provide the debug log of the VMS for us?https://support.networkoptix.com/hc/en-us/articles/236033688-How-to-change-software-logging-level-and-how-to-get-log...

Hi Elan,When you say if we switch the server that makes the requests (i.e., the ip-address),Which IP address you were referring to? The IP of the cloud relay server or the mediaserver IP address?

Hi Garry,Thanks for the detailed write-up. A few clarifications before we can dig in:1.Generic alarm Could you clarify what this refers to? It isn't a term we use in the VMS, so we're not sure whet...

Hi Paul,Could you give us more detail on this specific case: "one server has 'UTC' as the 'timeZoneId', but the 'timeZoneOffsetMs' value is -14400000, which maps to the EST timezone"?How do you rep...