How to find supported Encoders
On the Supported IP Video Devices page, select Advanced Search and select Encoder in the Types drop-down menu.
How to Find supported Multi-Sensor Cameras
While on the Supported IP Video Devices page, select Advanced Search and select Multi-Sensor Camera in the Types drop-down menu.
Can't find the desired you're looking for?
The Supported IP Video Devices list is populated automatically according to real-world anonymous usage statistics. As a result, it may not be fully up-to-date, for example when manufacturers release new models.
Encoder and Multi-Sensor Camera licensing require devices to be listed in the special database in the code in order to be supported by single licenses. New models are regularly added to this database, and these changes are delivered with either New Major Releases or Official Patches between them.
The device isn't listed, how can I know if the device will be recognized as an Encoder or Multi-Sensor Device?
The most easy option would be to install the Desktop client and Server application, and simply test it. However, if, for some reason, this isn't possible, please use the Onvif Device Manager for Windows, or the Onvif Device Tool for Linux. When the device is discovered with either one of these tools, the device should list all channels under the same IP address, and as such, in most cases, it will be supported as an Encoder or Multi-Sensor camera.
The device is listed, but doesn't represent itself as an Encoder or Multi-Sensor camera in the resource tree.
In such case, share a screenshot of the Camera Settings menu, tab General, the reveals the Vendor and Model names of the device. This information could also be collected with the following API request:
If you share the screenshot or the API output in a support ticket, our support team will provide you with a temporary fix, which will be permanent after confirmation of the temporary fix.
If you have any questions related to this topic, or you want to share your experience with other community members or our team, please visit and engage in our support community or reach out to your local reseller.