This page helps you find supported video encoders and multi-sensor cameras, and troubleshoot issues if your device isn't recognized correctly.

Find a supported device

The Supported IP Video Devices page relies on anonymous usage statistics, so newly released models might not appear immediately.

To check if your device is officially supported:

1. Go to the Supported IP Video Devices page.

2. Select Advanced Search.

3. In the Types drop-down menu, select either Encoder or Multi-Sensor Camera.

Test an unlisted device

To use a single license for an encoder or multi-sensor camera, the device must be in our database. We regularly add new models to this database through major releases and official patches.

If your device isn't listed, you can verify if the system will recognize it by using one of the following methods:

• Test with the software: Install the Desktop client and Server application, connect your device, and check if the system recognizes it.

• Test with ONVIF tools: If you can't install the software, use official ONVIF Device Test Tool (for Onvif Members only). If the tool discovers the device and lists all channels under a single IP address, the system will likely support it.

Troubleshoot unrecognized devices

If your device is on the supported list but doesn't appear as an encoder or multi-sensor camera in the resource tree, our support team can provide a temporary fix.

To request a fix, collect your device information using one of these options:

• Take a screenshot: In the Desktop Client, open the Camera Settings menu, select the General tab, and take a screenshot that clearly shows the Vendor and Model names.

• Use the API: Send a GET request to the following endpoint to retrieve the vendor and model details: https://<serverIp>:7001/rest/v4/devices/<cameraId>?_with=vendor,model

  For example: 
  https://localhost:7001/rest/v4/devices/544370c7-1456-ad2a-40d2-77e6ce52b446?_with=vendor,model

Once you have the screenshot or the API output, please:

• End users and customers: Contact your authorized reseller and provide them with the gathered information to initiate the fix.

• Authorized resellers: Open a ticket with the Nx Support Team and attach the information.

After you confirm that the temporary fix works, we will make the update permanent in a future release.