Nx Support

Hi Mohamed, By archive we mean the video footage that was recorded by the Mediaserver. It is stored on a disk(-s) that you can select as a recording storage via "Server settings" menu. The archive ...

Hi Tim, Any updates on this issue? The log files and DB backup as well as any other details might help.

Hi Sebastian,   Any updates on this one? We would greatly appreciate if you could describe your goal in more details. What do you mean by image search? Are you talking about retreiving a screenshot...

Hi Sebastian, I am not sure if that's still actual, but in case if it is: There is a periodsType parameter that you can use with /ec2/recordedTimePeriods request which Norman had already mentioned ...

Mohamed had found the root cause of the problem and described it here: https://support.networkoptix.com/hc/en-us/community/posts/360043765414-Bounding-boxes-are-not-visible-working-for-custom-meta-...

That's great!   Could you please tell what the problem was?

Hi Mohamed,   Could you please elaborate if the object tiles are missing from the Objects tab while you are watching live video from the camera? If so, could you please check if all the objects are...

Hi Mohamed,   This post is just to let you know that we did not forget about your problem. Sorry for keeping you waiting, we are on it, hopefully we will come back to you with a portion of new insi...

Hi Alexey, Basically what you need is to do the following:   Perform a POST API request '/ec2/setResourceParams' with the following payload: [    {        "name": "userEnabledAnalyticsEngines",    ...

Thank you very much for the explanation, great that you managed to figure it out. Probably, we need to add some checks for this kind of errors. So, I am closing both related threads on the forum an...