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NX api lock and release virtual camera fail

Answered
Permanently deleted user

Hi

when i use lock virtual camera api  <POST /api/wearableCamera/lock — locks Virtual Camera.>,

sometimes will missing the token to get {0000000-000000-0000...},  if i get this zero token that i can't do lock or release virtual camera api,  i only can delete the virtual camera.

any solution to release camera when i get token  {0000000-000000-0000...},  thanks

https://support.networkoptix.com/hc/en-us/articles/360044995593-Virtual-Camera-API-Protocol-How-to-Import-Files-to-Camera-Archive

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Comments

10 comments

Date Votes
  • Artem Zaytsev
    • Network Optix team

    Hi Tim.

    Please use this article to gather verbose VMS server logs and also share your database backup (as it is done via System Administration - Backup and Restore).

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  • Nx Support

    Hi Tim,

    Any updates on this issue? The log files and DB backup as well as any other details might help.

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  • Permanently deleted user

    Hi Zendesk,

    thanks for reply, i changed the log level to DEBUG, and find the help info about token {0000000-000000-0000...}, but still can't get any useful log ...

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  • Artem Zaytsev
    • Network Optix team

    Hi Tim.

    Could you please share the logs and your database? What is the version of VMS server you are working with?

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  • Andrey Terentyev
    • Network Optix team

    Hello Tim,

    In the article you referred there are several steps described:

    1. Upload file to the server

      1. Create an upload.
      2. Upload all chunks.
      3. Check status, make sure everything went OK.

    2. Once your file is on the server - import it into a Virtual Camera.

      1. Lock the camera
      2. Start importing
      3. Poll camera with extending calls, monitor progress
      4. Release the camera

    Could your please share your code for steps 1.1 - 1.3 and for 2.1, as well?

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  • Permanently deleted user
    Edited

    Hi Andrey,

    i can upload videos and import it into a Virtual Camera normally, but if i try to import others video to the same Virtual Camera, sometimes i will get the token {0000000-000000-0000...} at lock camera API, so there are others ways(API) cloud get the token

     

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  • Permanently deleted user

    Hi Tim.

    What response do you get when you release the camera (unlock)?

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  • Permanently deleted user

    Hi Evgeny,

    i get the release result below:

    but because release camera need token,  when i do lock return  token {0000000-000000-0000...}, i can't give release camera correct token.

    {
        "error": "0",
        "errorString": "",
        "reply": {
            "consuming": false,
            "locked": true,
            "progress": 0,
            "success": false,
            "token": "{00000000-0000-0000-0000-000000000000}",
            "userId": "{99cbc715-539b-4bfe-856f-799b45b69b1e}"
        }
    }
     
     
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  • Permanently deleted user

    I see. I think we need the code sample, logs and the database copy to investigate

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  • Norman
    • Network Optix team

    Hi @...

    Is there still something we can do for you? 

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