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Nx Support

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Latest activity by Nx Support
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    Nx Support created an article,

    Resolving Apache Vulnerability False Positives

    Periodically, users may receive alerts from vulnerability scanners flagging insecure Apache versions in the VMS. These alerts are typically false positives, as the VMS does not use Apache. However,...

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    Nx Support created an article,

    Plugins are unavailable

    What is the issue?We had some reports about the analytics plugins not loading, while the plugins do load on other devices of the same model and firmware. At this moment, the issue is known to occur...

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    Nx Support created an article,

    Dahua Analytics Event do not show in the VMS

    What is the issue?Some cameras that indicate the plugin is available and allow for the creation of analytics rules are not displaying the expected object detection results. These cameras are set up...

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    Nx Support created an article,

    How to change the Cloud System Owner

    Below you'll find the instructions to transfer the System Ownership from the current Cloud System Owner, to the new Cloud System Owner Prerequisites The future Cloud System Owner, has to be an exis...

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    Nx Support created an article,

    How to replicate the Desktop Client configuration?

    In case you have multiple Desktop Client devices running in the same System, you might want to apply the same Desktop Client configuration for all devices. To achieve this, you need to create a def...

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    Nx Support created an article,

    Dahua Authentication Issue

    We've identified an issue when utilizing Dahua cameras with our VMS. This originates from an unexpected response to the Date and Time request sent from the server to the cameras.Cause of the issueU...

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    Nx Support created an article,

    Optimizing Bandwidth Usage: Tips for Efficient Data Consumption on Metered or Low-Capacity Connections

    IntroductionIn addition to its deployment in standard environments boasting unlimited bandwidth capacity, our Video Management System (VMS) is also widely deployed in settings where network connect...

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    Nx Support created an article,

    Where to find what in the Desktop Client?

    When we provide instructions and other information, we often refer to specific menus from within the Desktop Client. Although the Desktop Client is rather intuitive to use, we think it is beneficia...

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    Nx Support created an article,

    How to resolve offline or unreachable cloud connections

    The Cloud service plays a vital role within the VMS software suite, enhancing the overall functionality and usability of the VMS System. By leveraging the Cloud service, users gain the ability to a...

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    Nx Support created an article,

    How to check and/or change the TLS version

    IntroductionSometimes, we receive questions about the TLS versions used in our applications, especially after penetration tests reveal multiple versions. It's important to note that these versions ...