Wendy Chuang

Hi Sir, Thanks for the information. Sorry that I've removed the screenshot of your Nx desktop because it contains your public IP. Are you willing to provide the remote access of your server machini...

Hello Sir, Sorry that we're unable to identify the issue with the current information. Could you share more detailed to us? 1. Camera Vendor/model and codec 2. VLC and Nx server log: You may be abl...

Hi Adam, The answer is yes. If you'd like to apply two recording schedule of one camera. You might need to setup two "systems" and your requirement will takes 8 licenses for each system. Thanks.

Hi Anthony,    It should be all working now after fixing the cloud instance problem. I'll mark this post as "answered". Thanks for your report.

Hi Anthony, Could you provide the remote access (Teamviewer or Anydesk) of server machine for us? It will be helpful for us to identify the issue quickly. Thanks.  

Hello Anthony, Thank you for your information.Could you check if there's any firewall rule blocking the necessary service between Nx cloud and your Nx system? (You may refer to the white list HERE)...

Hello Anthony, There's no issue on my side. The system settings is still available when I click the Nx system. Is your Nx system offline at the moment? Could you take the screenshot for us ? Thank ...

Hi Venktesh, Please upgrade your Nx server to the latest patch and test it again: In-Client UpgradeBuild Number: 30617Password: l2jy93 If it still not works, please provide your test steps for us t...

Hi Tore Myhren, Are you willing to forward the device to us for further investigation?If yes, I'll create a ticket for you to share the privacy information.Thank you.

Hi Wade, Could you share more detailed information about your case, or share the below info:1. Nx server version 2. Screen recording of your issue if it's possible to provide3. Do you install the N...