Recording VIA RTSP link Freezing/framing

Answered

Wade Bryant

July 07, 2020 22:53

I am setting up a second site to use NXserver, as with my first site i adopted all 32 cameras VIA their RTSP links. During playback/record the stream freezes for about 1 second every 6 seconds. Is this a known issues as both my sites do this?

Site 1:

CPU: Intel Xeon E5-2620 @ 2.10 GHz

32GB ram

Windows server 2016 Standard version 1607 64 bit

16TB Raid array

 

Site 2:

CPU: Intel Xeon E5-606 @ 2.13GHz

16GB Ram

Windows sever 2016 Standard version 1607 64bit

1TB Raid Array

 

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  Wendy Chuang

  • Network Optix team

  July 08, 2020 09:12

  Hi Wade,

  Could you share more detailed information about your case, or share the below info:
  1. Nx server version 
  2. Screen recording of your issue if it's possible to provide
  3. Do you install the Nx server and client in the same machine?
  If not, please also share the hardware spec of your  client machine.
  4. The number of LIVE stream that you are playing at the same time
  5. At the time, could you check if there's any device event (e.g. Network issue ) appears in the Event Log page? 

  We're looking forward to your feedback, thank you.

  -1
• 

  Norman

  • Network Optix team

  July 20, 2020 12:35

  Hi Wade Bryant,

  I was just wondering if you managed to resolve the issue, or our support is still required? 

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