Michael Palmer

Tome It appears that the issue may be on the Hankest side of things as the issue appears that it's failing to resolve the domain name to the correct server IP to access the site.I've confirmed I ca...

Simon Faulkner Thank you for your post.The issue likely has to do with the “Monitor Computer Systems” software that you mentioned the NOC team is using. The software may only accept emails (instead...

Harvey Turner Thank you for the detailed question. As your question will likely require additional investigation, I will proceed with converting your question here to a support ticket and will assi...

Dan Platts The best answer I can provide is what is detailed in the link provided on the 9th, below are the recommendations regarding hardware that seem to match more closely with your use case. So...

Dan Platts Yes, in general it should work if you had them all as separate servers and merged them all into a single system/hive.You will see a warning if you try to merge more than 10 servers into ...

Dan Platts Thank you for your question.The specs that you outlined should be able to handle that load. If you have any more questions regarding tech specs, then please feel free to view our KB on t...

Greg Thank you for your post. In short, yes, if you have it configured to allow the system to optimize cameras then this may happen depending on the camera vendor/model. Though in general, we'd nee...

We've transferred this community topic to a Support ticket for further assistance. Please check your email inbox for a support ticket notification and respond there so we can continue helping you.

Arthur Gladwin Hi, unfortunately the VMS does not currently have the ability to cache streams locally on a server for this purpose.With that said, there are early plans to implement such a feature,...

Craig McGill Thank you for the reply.For this additional concern, let's get a formal ticket on it and we'll assist from there.You can find instructions on how to log a support ticket with us via th...