Norman

Hi Gary MacAskill,The core problem is a subnet mismatch triggered by adding the Huawei modem.Your network moved to a 172.16.0.x range, but your four cameras are still assigned static IP addresses o...

Hi jason knoble,Thank you for reaching out! Unfortunately, we don't have enough details yet to give you a reliable answer or diagnosis.If this issue is still ongoing, we’d be happy to help look int...

Hi mutou takafumi,Because most users rely on built-in autofocus for their PTZ cameras, generic manual focus controls aren't included by default. However, most PTZ manufacturers expose manual focus ...

Hi Sagar In case of version 6.1.1.42624, please update to version  6.1.2.42921 first, and verify the reported issue. If the issue persists, it does requires a deeper dive into your specific setup, ...

Hi Constantine Anipchenko,In scenarios like this, it is usually helpful to review the Camera Configurations, Storage Configuration, Audit Trail, and System logs to verify whether the system setting...

Hi Gordon Remmington,Please update to the latest release, 6.1.2.42921, and I assume this issue should be resolved. Best regards. 

Dear Jan v Gestel,Because the integration between SureView Immix and our VMS was developed directly by SureView, we don't have visibility into its underlying setup or technical details. To get the ...

Hi Tony Matthews,Please check this response > LINKWith kind regards. 

Hi Jeff JonesCould you share some more details? From which version to which version did this occur?Personally, I don't experience such issues on my Windows 11 Pro system. Thank you. 

Hi Mark Edwards, Although you resolved the issue by replacing the plugin, I'd like to share two related articles for other readers:   How to Disable/Enable Plugins on the Media Server   How to repl...