mutou takafumi

Thank you for your reply This is a problem that has not yet been resolved. I have learned a little about the cause of the problem, and a problem occurs on the server when the [sockets queue overflo...

Hi Maybe my English isn't conveyed well, so I'll write it again （changed the question a bit） ①When remotely monitoring from a client PC using the UDP hole punch method in version 5.0Is TCP#3345 the...

Hello. I am not rushing to answer, but if the customer urges me to do so and there is no problem, I would like to replace the folder, is that OK? Or was my question not clear enough? I'll be brief ...

Hello We tried everything, but it didn't work, so we verified it in-house. The verification method is as follows The verification method was to check how the files in the PC changed before and afte...

Thanks for the quick answer. 『However, if you prefer to use a previous version, simply select it and the desktop client will switch to that version instead.』When you say [select it] in the sentence...

Thank you for your response. Let me check the details. The versions of the servers at the two locations are v4.2.0.32840 and v5.0.0.35745. I have had both v4.2.0.32840 and v5.0.0.35745 client softw...

Thank you for your reply I'm going to the site this weekend to work on it. Just in case, let me confirm [Allow System to optimize device settings] Is there a possibility that the error display will...

Thank you for answering. I would like to do the following as possible on-site. ・Upgrade to latest version. ・Turn off all smart motion detection items. If an error appears after improvement, we will...

Thank you for your reply. I will ask the customer about the version upgrade. Are there any countermeasures against unexpected server outages? (I can't do the version upgrade because I didn't ask fo...

Thank you for your reply. However, it is not possible to upgrade to the latest version at this time. That is, v4.1.0.32045 has a problem that recorded data is lost, and v4.2.0.34860 ​​has a problem...