VIVOTEK Error Analytics Plugin detected

Completed

mutou takafumi

March 27, 2023 00:56

Hello
I keep getting an error like the one attached.
Please let me know how to fix this error.

The details of the system are as follows.

Number of servers:5 units integrated

camera:VIVOTEK FD9369　130units

version:5.0.0.35745

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4 comments

Lloyd Riley

March 30, 2023 08:42
Hello, I have the VIVOTEK FD9369 working with Nx currently and I do not recall seeing this error. I am running the latest firmware and Smart Motion Detection packages found on the VIVOTEK website. I don't believe currently that Nx Witness supports Smart Motion Detection. However, Nx does support Smart VCA but unfortunately this camera does not have the ability to use Smart VCA.
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mutou takafumi

March 30, 2023 09:14
Thank you for answering.

I would like to do the following as possible on-site.

・Upgrade to latest version.

・Turn off all smart motion detection items.

If an error appears after improvement, we will consult again.
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Lloyd Riley

March 30, 2023 09:21
No worries, at all. You should be able to leave Smart Motion enabled. I actually have Smart Motion Detection enable to send an email directly from the camera.
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mutou takafumi

April 10, 2023 12:07
Thank you for your reply

I'm going to the site this weekend to work on it.

Just in case, let me confirm

[Allow System to optimize device settings] Is there a possibility that the error display will not appear if I do?

Also, if you register again with RTSP, will the error disappear?
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