Regarding an error that prevents the deactivation of a camera license
Answered
Hi
I have a camera license activated in version 6.1.2, but I encounter an error when I try to deactivate it.
The server is connected to the internet, and although the environment remains the same as it was at the time of activation, it cannot be deactivated.
The issue remains unresolved even after consulting with the distributor; could you please provide some guidance?
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Hi mutou takafumi,
I can only guess, but could it be that the Site cannot reach our license server?
This is required to deactivate the license.You can check this with the Cloud Service Checker you can find in THIS support article.
If the issue persists, and your authorized Reseller cannot resolve it, they always can escalate the issue to the Nx Support team.
Best regards.
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Thank you for your reply.
Is there a way to check whether or not a connection to the license server can be established?
I will also check whether it is possible to perform a manual deactivation. If so, would it be feasible, provided the server in question has an internet connection and the HWID and license key are known?
Additionally, for your reference, I have attached the communication logs for the server in question. Please take a look.
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Because this issue requires a deeper dive into your specific setup, we highly recommend reaching out to your Authorized Reseller.
They are best equipped to investigate the root cause of this specific issue and get it resolved or escalated for you.
Best regards.
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