Upgraded from 4.2 to 5 and now client is very sluggish

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    Ichiro

    Hi Poppy Klein,

    Can you elaborate more about the "sluggish case", maybe you can record the screen and we would able to understand what might be the case you were mentioned.

    Do you see any crash or unexpected termination of the client as well?

    What are the SPEC of the client PC?

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    Poppy Klein

    I am running Windows 11, Ryzen 3600, 32GB Ram, and GTX2600. The client is connected to the server locally, on a LAN wired over GigE.

    By sluggish, I mean that it's slow. Once it connects, it takes 3-4 seconds for the cameras to open. Then double clicking on it locks the client, and you cannot press anything. Then it starts working again, and after opening it locks down again. When it stops working for a few seconds, the Task Manager shows it as Not Responding.

    Took a quick screen vid below.

    https://www.file.io/TVhD/download/OGV7YC0G8KEF

    The client app does not completely crash. It just works in bursts of 4-5 seconds. I thought it might have been to the encryption, so i also disabled the encryption options just in case. But it doesn't seem to help.

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    Poppy Klein

    Tested on a Windows 10 Lenovo laptop and the client is working fine. Also tested on an intel based windows 11, and it's working fine as well. Installed the latest Dot net Framework and the problem still occurs. I also uninstalled, and erased any remaining settings, but still happens on this specific PC.

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