I have a brand new system connected to the cloud.
The server is connected to the internet via a 300/50Mbps connection.
When connecting from the public internet I can watch live streams but the stream doesn't seem smooth. If I try playing back archives I can't play faster than regular 1x speed (I can select up to X16 but the playback speed doesn't speed up. It plays very stuttery).
I ran the python script listed here https://support.networkoptix.com/hc/en-us/article_attachments/4409626609815/nxcloud_passlist_checkup_0.0.3.py
All tests report OPEN.
If I create a port forwarding rule to forward port 7001 the problem goes away and it's smooth sailing. I don't want to have to keep 7001 open and also don't see any documentation listing that as a necessity. (Just to clarify, when I have 7001 open I'm still connecting by logging in via my cloud account and not via the public IP).
I have this exact issue at two separate sites. Both sites have similar setups with the same model router. No connection between these sites, just the same issue.
The router acting as gateway and firewall is a Ubiquiti EdgeRouter X.
Any help would be greatly appreciated!
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