Cloud Connected System stuttering slow when using cloud

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13 comments

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    Norman - Nx Support

    Hi Tuli Dem,

    For the affected system, can you tell me, what letter is shown in the info panel on a selected camera in the Nx Witness Desktop Client?

    There should be an N, a P, or nothing.

    In my example below, it is the N.

    Where did you run the python script? On the server side or on the client side?

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    Tuli Dem

    Hi Norman,
    There is no letter on either one of my affected systems as you display in yours.

    I tried the python script on the server side.

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    Norman - Nx Support

    Hi Tuli Dem

    In that case, can you disable the port forwarding and try again to see which letter appears?

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    Tuli Dem

    When I turn off the port forwarding (N) is displayed on the info tag to the right of FPS.

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    Norman - Nx Support

    Hi Tuli Dem,

    Thank you for the confirmation.

    Please add the links of THIS following support article to the pass list, this way no port forwarding is required and the cloud traffic over the NAT should be smooth again.

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    Tuli Dem

    I have already done this. Only after I confirmed that I was still having issues after allowing the required urls to the pass list I ran the python script.
    This was all don’t before posting my initial request.

    Please advise.

    Thank you.

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    Norman - Nx Support

    Hi Tuli Dem,

    Thanks, I will discuss this with our cloud team.

    In the meantime, could you share the affected cloud IDs?

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    Tuli Dem

    Sorry, I missed this last response...

    Sure thing. Can you please give me an email where I could send them?

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    Norman - Nx Support

    Hi Tuli Dem,

    You can paste them here in the comments.

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    Tuli Dem

    Does putting the cloud ID's on here in public make those systems vulnerable?

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    Norman - Nx Support

    Hi Tuli Dem,

    Only when people know your username and password.

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    Tuli Dem

    Here you go.

    8e064c46-5d21-4d65-9769-312d3da8d92a

    and

    ba5b364a-69f9-496c-89fd-7bffd0b769b4

    Thank you.

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    Norman - Nx Support

    Thanks, I shared them with our cloud team for further investigations.

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