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Desktop not starting after Ubuntu update

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2 comments

  • Anderson Chang
    • Network Optix team

    Hi @...,

    Please follow the below steps for basic troubleshooting.
    1. Check the OpenGL version on the Ubuntu
    Please make sure Ubuntu is still able to run the OpenGL 2.0 or above version.

    2. Re-installed the Nx Desktop Client
    Follow this support ARTICLE to do a clean uninstall of Nx Witness Desktop Client, then install the software again.

    3. Collect and share the client DEBUG log and crash dump file
    Please refer to these support articles to collect and share the client DEBUG log and crash dump files with us.
    How to change software logging level and how to get logs
    Nx Server or Nx Desktop Client Crash Troubleshooting

    Thank you.

    0
  • Norman
    • Network Optix team

    Hi @...,

    In addition to the comment of my colleague I would recommend using the following command after step 1.

    sudo apt full-upgrade && sudo apt autoremove

    The full-upgrade parameter performs the function of upgrade but will remove currently, installed packages if this is needed to upgrade the system as a whole.

    The autoremove parameter is used to remove packages that were automatically installed to satisfy dependencies for other packages and are now no longer needed as dependencies changed or the package(s) needing them were removed in the meantime.

    I use the apt command instead of the apt-get command, since A) in general it is faster, but B) shows you which packages can be upgraded (with apt upgrade).

    0

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