Axis Q6100-E Multi Stream Support

Completed

Permanently deleted user

July 12, 2021 06:33

Hi there,

Has anyone had any luck getting the four streams from the Q6100-E working in NX Witness? I tried following the KB for the Q6000-E (https://support.networkoptix.com/hc/en-us/articles/115012576228-Axis-Q6000-E-has-only-one-stream-instead-of-four-) with no luck.

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• Official comment

  

  Wendy Chuang

  • Network Optix team

  July 29, 2021 07:00

  The AXIS Q6100 multi-channels cameras will be fully integrated with Nx by the native API since 4.2 patch (4.2.0.33117). After upgrading to the patch build, you should be able to discover 4 channels of AXIS Q6100 successfully instead of creating the ONVIF credentials.

  Thank you. 
• 

  Wendy Chuang

  • Network Optix team

  July 12, 2021 06:47

  Hi David,

  May I know what Nx version do you use now? And have you checked if the camera firmware is up to date?

  Thank you.

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• 

  Permanently deleted user

  July 13, 2021 01:00

  Hi Wendy,

  NX Witness client and server are both running version 4.2.0.32840. The Q6100-E is running firmware 10.2.0 (the latest version is 10.6.4).

  Cheers,
  David

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• 

  Wendy Chuang

  • Network Optix team

  July 13, 2021 02:19

  Hi @...,

  Could you help to check if you could get it working with the latest firmware version by following the steps in the article? If not, could you provide the screenshot of the searching result under Add device window?

  
  Thanks for your cooperation.

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• 

  Permanently deleted user

  July 13, 2021 03:21

  Hi Wendy,

  I've upgraded the firmware to 10.6.4 and we're still experiencing the same issue.

  Cheers,
  David

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• 

  Wendy Chuang

  • Network Optix team

  July 13, 2021 05:17

  Hi @...,

  Please let me know whether you are willing to forward the camera to us, so that we could test and check it on our side. If you agree with it, I'll forward your post to our ticket system for sharing some sensitive information.

  Thank you.

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• 

  Wendy Chuang

  • Network Optix team

  July 16, 2021 02:53

  Hi @...,

  Just checking in to make sure you received our response as it has been a while since we have heard from you. Please let us know if you still need help by responding to this message.

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• 

  Wendy Chuang

  • Network Optix team

  July 27, 2021 06:23

  Hi @...,

  We have not heard back from you in a while, so we are going to assume your question has been answered and set this post to Completed. Feel free to add your comment for something follow-up if further assistance is required.

  Thanks.

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  Permanently deleted user

  July 28, 2021 01:21

  Hi Wendy,

  Sorry for not getting back to you, we were seeking permission. Can you please explain the process of forwarding the camera and what data that would capture?

  Cheers,
  David

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• 

  Wendy Chuang

  • Network Optix team

  July 28, 2021 01:42

  Hi @...,

  Thanks for getting back to us. If you agree to forward the camera, you will receive another mail from our ticket system with a ticket number. Then you could reply to us with the required information via mail directly.
  We would need the following information:
  1) The public IP address of the camera.
  2) The camera username and password (admin level and ONVIF credentials).
  3) The external port (forward the HTTP and RTSP port).

  Let me know if you are ready for the process.
  Thank you!

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• 

  Permanently deleted user

  July 28, 2021 01:48

  Thanks, Wendy. We are fine with this approach and would like the ticket opened.

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• 

  Wendy Chuang

  • Network Optix team

  July 28, 2021 01:50

  The ticket has been created. Please reply to us with the required info directly.

  Thank you for your cooperation!

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