Site Connection Issue

Elan Paul

June 17, 2026 20:14

Hello support,

We are experiencing issues with when using the API to connect to specific sites. When attempting to connect to site A from IP address Z we receive a “host is down” type error and when we connect to the same site A from ip address Y, we are able to connect. We are not sure what the particular cause of this is as we are able to successfully connect to other sites from ip address Z. Are there any rate limit rules that flag ip addresses that we may be experiencing?

What other issues could potentially be causing this and how can we avoid this in the future?

Thank you

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  Elan Paul

  July 10, 2026 13:23

  Hello support,

  Were you able to find an answer my above question?

  Thank you

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  Mohammed

  July 10, 2026 16:21

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  Hey Elan,

  I am not affiliated with Network Optix, but I'd like to help you. Could you share more information on how you're actually trying to connect? Through relay host, or SITEA-IP:port?

  Are you getting any HTTP error codes?

  You can attach screenshots too.

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  Ichiro

  • Network Optix team

  July 22, 2026 07:01

  Hi Elan,

  Thanks for your question here. 

  The details in your post (with references like X/Y/Z and A/B/C) make it a bit hard to follow. Would you mind sharing more specifics , specifically which API, which site, and the exact URL involved? That'll help us (and others in the community) understand the issue faster.

  As Mohammed suggested, a screen recording or screenshots would also go a long way toward getting you a quicker answer.

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