Elan Paul
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Activity overview
Latest activity by Elan Paul-
Elan Paul commented,
Hello Ichiro,I understand. Here are the answers to the questions you posed:The media server version is 6.0.6.41837The OS Time and VMS Time match and are both 2026-09-14 10:37:36 (UTC -5)Apologies, ...
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Elan Paul commented,
Hi Ichiro,Our general process is straightforward and works across many accounts. We authenticate using the ‘cdb/oauth2/token’ endpoint and then use that token to continue making requests to the API...
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Elan Paul commented,
Hello support,Were you able to answer my previous question?Thank you, Elan
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Elan Paul commented,
Hello support,Have you been able to find an answer to my previous question?Thank you,Elan
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Elan Paul commented,
Hello support,Were you able to answer my question above?Thank you,Elan
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Elan Paul commented,
hello support,were you able to answer my question above?Thank you
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Elan Paul commented,
Hi Ichiro,The customer showed us that the server is live while the requests we issue are returning a 500 error. We do not hard-code the URL, we do route it dynamically using the response's Location...
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Elan Paul created a post,
Rest API runTimeInfo Timezone
Hello support,We are trying to use the API endpoint rest/v3/servers/<guid>/runtimeInfo to get a given server's timezone and local time. We are generally able to use the ‘timeZoneId' value in the re...
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Elan Paul commented,
Ok, Thank you Mohammed, we will try that. Is there a list of proxy urls that we can use when the standard approach does not work?
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Elan Paul commented,
Apologies for the ambiguity. We are connecting to the cloud vms using the relay host, so the url looks like <cloud_system_id>.relay.vmsproxy.com/rest/v3/devices.To answer Mohammed, we are sometimes...