Elan Paul

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Latest activity by Elan Paul
  • Elan Paul commented,

    Hello support,Were you able to answer my question above?Thank you,Elan

  • Elan Paul commented,

    hello support,were you able to answer my question above?Thank you

  • Elan Paul commented,

    Hi Ichiro,The customer showed us that the server is live while the requests we issue are returning a 500 error. We do not hard-code the URL, we do route it dynamically using the response's Location...

  • Elan Paul created a post,

    Rest API runTimeInfo Timezone

    Hello support,We are trying to use the API endpoint rest/v3/servers/<guid>/runtimeInfo to get a given server's timezone and local time. We are generally able to use the ‘timeZoneId' value in the re...

  • Elan Paul commented,

    Ok, Thank you Mohammed, we will try that. Is there a list of proxy urls that we can use when the standard approach does not work?

  • Elan Paul commented,

    Apologies for the ambiguity. We are connecting to the cloud vms using the relay host, so the url looks like <cloud_system_id>.relay.vmsproxy.com/rest/v3/devices.To answer Mohammed, we are sometimes...

  • Elan Paul commented,

    Hello support,Were you able to find an answer my above question?Thank you

  • Elan Paul created a post,

    Site Connection Issue

    Hello support,We are experiencing issues with when using the API to connect to specific sites. When attempting to connect to site A from IP address Z we receive a “host is down” type error and when...

  • Elan Paul commented,

    Hello Andrew,I hope you had a nice weekend. Are able to supply the current list of device models that are non-DW speakers?Thank you,Elan

  • Elan Paul commented,

    Hi Andrew,Just checking in to see if you were able to answer my previous question.Thank you,Elan