Mohammed

Sorry, I am translating your text because I don't speak Spanish. You mean, when you go to Camera Settings -> Web Page tab?If that's the case I suggest you try this:Camera Settings -> Expert and tic...

Hi Gerardo,If you cameras have logs which I believe Hanwha cams do, are there any failed login attempts coming from the NVR? Sometimes cameras blacklist your NVR but the response they give it is va...

I second this. Clients ask about it all the time.

Hi,You're missing the private key in your .pem file. It should be formatted as follows:-----BEGIN PRIVATE KEY----- ... Private key content ... -----END PRIVATE KEY----- -----BEGIN CERTIFICATE-----...

You're welcome. Happy to help

That's you issue right there. the mediaserver process is unable to delete the folders containing the cameras information.It could be permissions issues were the folder can't be removed.Is the nfs-a...

And what's the permissions group assigned to the user you are using to delete the cameras?Could you attach the mediaserver logs?Left click Tray assistant icon in the Taskbar > Show Server Log

Hi Lucian,Do they re-appear after few minutes/hours or after the mediaserver/NVR restarts? Mohammed

Hey Reeve,I can already see few abnormal lines :SSL: "Failed to read private key from PEM"; cert.pem could not be parsed  - 2026-10-14 10:06:44.952  Server certificate auto-restored from backup def...

Hi Reeve,My first thought is, your mediaserver still has the old cert.pem.What's in your C:\Windows\System32\config\systemprofile\AppData\Local\<%VENDOR.NAME%>\<%VENDOR.NAME%> Media Server\ssl fold...