Mohammed

Could you try the same but with location-specific relay host, for example<cloud_system_id>.relay-us-chi-1-prod-dp.vmsproxy.comIf this also behaves the same, you connection from the server to the cl...

Hi Leochen,When you login via the web browser, do you get to stream cameras?How's your LDAP configured? In the audit trail, do you see a successful login when it crashes?

Hello,Your server itself won't need port 80 or 443 to be open on it, however you must allow outbound 80 (TCP), 443 (TCP), and 3345 (UDP) traffic.This article, Option 2, explains it as well : What N...

Hello,Do both servers have the same VMS version?

Hey Elan,I am not affiliated with Network Optix, but I'd like to help you. Could you share more information on how you're actually trying to connect? Through relay host, or SITEA-IP:port?Are you ge...

Pretty impressive hardware specs!On paper, you'd pretty much have to dedicate the hardware for NX Media Server. However in your case your best approach is to have 2 or 3 VMs and merge them in the s...

Hi Glynn,We have lots of sites running the 6.1+ versions of NX, you do not need live-view licenses if your cameras are being recorded already.However, some clients ask not to record some cameras in...

Hi Andrea,Apparently this is an issue with the version of NX you have.This latest release mentions a fixed problem like yours : https://nxvms.com/download/other/releases

I have never done this personally, but definitely interested in knowing if that's possible.Following…

Hello Mark,I am not familiar with Milesight cameras, however I am sure if you stop the mediaserver, go to “C:\Program Files\Digital Watchdog\DW Spectrum\MediaServer\plugins” and rename “milesight_a...