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uninstalling client

Answered
Permanently deleted user

having issues installing latest Win 10 desktop version nxwitness-client-4.1.0.31398

get the error 'unable to write to the specified folder : \\mynetworkshare etc etc etc'

I've tried an uninstall and get the same error

any ideas?

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Comments

11 comments

Date Votes
  • Official comment
    Ichiro
    • Network Optix team

    Hi David,

     

    Yes, likely the account is the issue.

    Hi David Dawes,

    For some reason, the registry might be broken, or the user account does not have the right to access some registry. You can download the Fix problems that block programs from being installed or removed from (microsoft.com)


    The client has been uninstalled now on your PC.
    Thanks.

  • Ichiro
    • Network Optix team

    Hi David Dawes,

    It looks like the permission issue. Please confirm your account is the administrator and the write permission is allowed to the folder.

    Thanks.

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  • Permanently deleted user

    hi. yes i am an admin and the network share it's relating to is my actual home drive on the network.

    i've also tried logging in as local machine admin and same issue

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  • Ichiro
    • Network Optix team

    Hi David Dawes,

    Can you provide the screen recording to show the issue you faced? We did not see this before. 

    Also, you mentioned that you tried to login as local machine, this seems not a common case. 
    What was the detail of you system? How do you operate?

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  • Permanently deleted user

    sure, how do i upload this? domain based PC/laptop. i am domain admin, never had issues before with this program, went to update the client the other day and failed. went to uninstall current client to do fresh install and that fails too. logged in as myself with my domain account, and tried as local admin account too

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  • Ichiro
    • Network Optix team

    Hi David Dawes,

    You can upload the video to any cloud shared drive(OneDrive, Google Drive, Box, Dropbox....etc), then shared the link with us. Also, it is likely we will need remote access to your pc. 

    Please download and install Teamviewer – a popular remote access application.

    In order to avoid possible delays due to different time zones and to speed up the investigation process, we kindly ask you to set up unattended access by following these instructions.

     

    Once setup is complete, please provide us with the following information:
    - Team Viewer credentials (Login and Password)
    - VMS credentials (Login and Password)
    - OS credentials (if required)
    - Camera(s) Credentials (if required)

     

    We appreciate your cooperation.

     

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  • Permanently deleted user

    please see here

    https://1drv.ms/u/s!AsVHfXzbu9PHgfdS0ABgIb780vcA3w?e=dupHZp

    please forgive me i'm a little hesitant to hand over access to my laptop and post my login deets etc

     

     

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  • Ichiro
    • Network Optix team

    Hi David Dawes,

    Based on your video, this looks like not a software issue but an application can't be uninstalled when it is in use or some folders are in use.

    Since the video shows that you have other clients opened -
    1) Please first close all the Nx Desktop Client on that PC.
    2) Restart the PC.
    3) Uninstall the Desktop client. (This should uninstall all the client on your PC)
    4) Reinstall the Client with a proper version.

    If you want to have a complete uninstallation, you can find the detail on the knowledge base.
    Nx Witness Clean Uninstall – Network Optix

    Thanks.

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  • Permanently deleted user

    it's strange, the application is not running, i have rebooted laptop and run uninstaller and it opens the application as i try to uninstall but a different version...i have exactly the same issue if i try to reinstall or uninstall

    tried this too, however exact same issue as vid uploaded

    Nx Witness Clean Uninstall – Network Optix

     

     

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  • Ichiro
    • Network Optix team
    Edited

    Hi David Dawes,

    Your post would be turned into the ticket.
    Please interact and reply to our ticket email after you received it.


    Thanks.

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  • Norman
    • Network Optix team

    The issue was investigated in a support ticket 

    Most likely the account is the issue.
    For some reason, the registry was broken, or the user account does not have the right to access the registry.
    You can download Fix problems that block programs from being installed or removed from (microsoft.com)

    The client has been manually uninstalled now on the PC by our support agent.

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