Nx Witness for Mobile Unable to connect to NxCloud - black screen

Completed

Julien ROMANO

August 08, 2023 07:23 Edited

A customer cannot (for 9 days) to connect to NxCloud on mobile App.

When he clicks on connect to NxCloud, the login page doesn't show up (black screen).

 

Others users of the same system (like me) have a normal access.

I ask him to erase and download again NxWitness for mobile, but same problem.

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  Julien ROMANO

  August 10, 2023 07:43 Edited

  hi Norman, every support team  is away on vacation ?

  Loïc TONON et Guilhem Decoux

   

   

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  Norman

  • Network Optix team

  August 10, 2023 08:10 Edited

  Dear Julien ROMANO

  I trust this message finds you well. I wanted to inform you that I'm no longer part of the support team and I am no longer directly involved.

  Kindly note that our support agents are currently prioritizing the resolution of support tickets for our valued resellers. In situations requiring immediate attention, I recommend reaching out to your designated reseller. More information regarding this process can be found in THIS topic.

  Rest assured that by following this approach, you can expect swift and efficient responses to any pressing matters you may encounter.

  Thank you for your understanding.

  Best regards.

   

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  Julien ROMANO

  August 19, 2023 14:21 Edited

  Loïc TONON : je me permets de te relancer, car à priori ma demande n'est pas considérée comme urgente.

  toujours pas de reponse depuis mon dernier email, le 10 aout. :-/

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  Julien ROMANO

  August 20, 2023 18:22

  hi Wendy Chuang : do you have any ideas about resolve this ?

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  Wendy Chuang

  • Network Optix team

  August 21, 2023 05:20

  Hi Julien ROMANO,

  Let's move the discussion to the ticket system. I've created 2 tickets separately for your reported problem. Please check your mailbox and reply the necessary info directly.

  Thanks.

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