Response Times

To help set the right expectations, please note that this community is designed as a space where users can both ask ánd answer questions about Network Optix software products.

While our team monitors the community and may respond to open topics when possible, we kindly ask that any bug reports or support-related issues be directed to your authorized Network Optix reseller. As your primary point of contact, They have the tools and knowledge to help troubleshoot and support your issue effectively. If needed, they can also reach out to our support team directly for further investigations.

For any urgent matters, we always strongly recommend contacting your local authorized reseller directly for the fastest support.