Recording server Service crash

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    Samiullah Khan

    Site City Season Al Ain UAE, 

    NX Witness :- 4.1.0.31398

    Server OS : Windows 2012 RS standard

    Client :- Win7

    Network Topology:- 2 Servers ( 1 Recording, 1 Failover) 92 cameras, 5 Switches.

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    Norman Graafsma

    Hi Samiullah Khan,

    I have no clue what RS service is? That's not something Network Optix offers.

    Also, please take notice of the following topic and provide more information when you would like to receive support. >>> LINK

    Please be aware that this community people respond at will, so when you need ASAP support, it might be quicker to reach out to your reseller.

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    Samiullah Khan

    Hi Norman,

    Am taliking about Media server service, which is starting and stopping, also Am not able to open server web page.

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    Samiullah Khan

    below was advised by your Marketing

    Hi Guys - 

     

    Please open a support ticket for any technical support issues at https://support.networkoptix.com and our Technical Support Team will respond in your time zone.

     

     

    Tony Luce | Marketing

    a: Network Optix | 111 N 1st St #200, Burbank, CA 91502
    e: tluce@networkoptix.com | w: networkoptix.com
    m: +1 979-985-9521

    to open a support request after searching I found this way to reach out, the local reseller here not very helpful after which we found this way to reach you hoping this is the right place to get the support.

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    Wendy Chuang

    Hi Samiullah Khan,

    I've converted your port into our ticket system, please check your mailbox and reply to us directly.

    Thank you.

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