Recording server Service crash
Answered
Hi,
Am facing issue with with RS service, even server web page is not opening, the media service is stopping and starting frequently. Now the recordings are on failover. Kindly provide the support ASAP.
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Site City Season Al Ain UAE,
NX Witness :- 4.1.0.31398
Server OS : Windows 2012 RS standard
Client :- Win7
Network Topology:- 2 Servers ( 1 Recording, 1 Failover) 92 cameras, 5 Switches.
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Hi @...,
I have no clue what RS service is? That's not something Network Optix offers.
Also, please take notice of the following topic and provide more information when you would like to receive support. >>> LINK
Please be aware that this community people respond at will, so when you need ASAP support, it might be quicker to reach out to your reseller.
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Hi Norman,
Am taliking about Media server service, which is starting and stopping, also Am not able to open server web page.
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below was advised by your Marketing
Hi Guys -
Please open a support ticket for any technical support issues at https://support.networkoptix.com and our Technical Support Team will respond in your time zone.
Tony Luce | Marketing
a: Network Optix | 111 N 1st St #200, Burbank, CA 91502
e: tluce@networkoptix.com | w: networkoptix.com
m: +1 979-985-9521to open a support request after searching I found this way to reach out, the local reseller here not very helpful after which we found this way to reach you hoping this is the right place to get the support.
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Hi @...,
I've converted your port into our ticket system, please check your mailbox and reply to us directly.
Thank you.
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